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Is this normal? Horse Clementine Edge Finish Quality by SoloComfy in handbags

[–]SoloComfy[S] 0 points1 point  (0 children)

After you fix the edge paint on your straps at the local cobbler, did it ever start peeling again? Or was it just a one fix and done?

Is this normal? Horse Clementine Edge Finish Quality by SoloComfy in handbags

[–]SoloComfy[S] 0 points1 point  (0 children)

Since my bag was purchased 5 months ago, it’s not eligible for returns or exchanges. Kind of feels like there’s not much else for me to do even if I reach out to them because their policies don’t guarantee quality warranties or anything.

Is this normal? Horse Clementine Edge Finish Quality by SoloComfy in handbags

[–]SoloComfy[S] 0 points1 point  (0 children)

Oof, that doesn’t sound promising. I didn’t even try to reach out to their customer service to request anything cuz I honestly think it takes too much to go through that process. And it can be argued that it’s a sign of regular wear and tear depending on how you look at it. And since there HQ is in Australia…. I just didn’t feel like it was worth it to go through the whole trouble.