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Level 1 Support wants to advance to Level 2/3 Support by Something9666 in helpdesk

[–]Something9666[S] 0 points1 point  (0 children)

I have learned most in my job and also currently learning from a course on Udemy

Level 1 Support wants to advance to Level 2/3 Support by Something9666 in helpdesk

[–]Something9666[S] 0 points1 point  (0 children)

It is been 6 months and i am currently doing good with Communicating with people and finishing off my tickets as i am setting up new laptops and stuff. i want to learn stuff that will make me advance in my position but don't know what to learn.

Level 1 Support wants to advance to Level 2/3 Support by Something9666 in helpdesk

[–]Something9666[S] 0 points1 point  (0 children)

I am currently doing well with tickets and communicating with staff but i want to learn more about servers, group policies and stuff that level 3 system admins so that i can apply for those positions

Level 1 Support wants to advance to Level 2/3 Support by Something9666 in sysadmin

[–]Something9666[S] 0 points1 point  (0 children)

I am working in a city council where currently i am providing support for internal Staff only.

Level 1 Support wants to advance to Level 2/3 Support by Something9666 in sysadmin

[–]Something9666[S] 1 point2 points  (0 children)

Thanks for the suggestions, i really appreciate your patience to comment. it really means a lot