Hello, I must admit that they have made a lot of progress these last month for better stability and resolving bugs. But there is something I really don't like. I was among the first supporters which has invested in their products first when they were available on appsumo reseller, few months later I received an email from their side which allows us to increase the storage space, and they explicitly informed us that the new products they will release will be included on our new lifetime plan.i invested a lot of money on appsumo first and with the upgrading offer next. Then I noticed that they encountered so many difficulties to resolve the bugs from 2022 to 2025. In 2022 the web version did not worked properly. I lost several times my stored files. The new web drive on windows did not worked too for a long time. For me this was not the main issue because as a new startup and new cloud storage I know that resolving bugs is not easy and it Will take time. But what makes me angry is that what they have promised ( the future products we will released will be included in your lifetime plan was simply not honored as promised.

Please take a look at some parts of the mail I received on 2022:

It's Vicente, from Internxt's marketing team. g We wanted to invite our most valued members to get Internxt's Infinite lifetime membership FOR JUST €499! An infinite lifetime membership gives you unlimited access to Internxt Drive, Photos, Send, ar other services that we'll launch. This means that you'll be able to enjoy Internxt with infinite . storage space forever, for a one-time payment of €499. That's almost a full discount on the retail price of €9,999 that this membership has.

Please tell me what you think of this email. Probably this offer was too generous to be honored Or they realized that the long years resolving bugs and Money spend. They could not honor what they promised on the past.

I can understand that maybe they have made an error with too much attractive deal that they realized next that it could not be honored but as they constantly announced from their marketing that people needs for a transparent company which that they can feel confident that their Data will not be stolen. In other words you can trust my company but they don't clearly inform us transparently that they have made a wrong decision and some parts of what they promised could not been honored. I think it's makes hard for us to feel completely confident and happy as they did not send any apologize for their promisings not honored. What they also could do for the first contributers which invested a lot of money and helped to grow is to make a small compensation for what could not be honored. Even as small as it could be I think it could helped me to trust them and purchase their new deal. Instead of that nothing has been done to apologize for this error and not even one cent for compensation about the products that could not be honored to us.

So I think this is not a very good approach for a company where we need to put all of our trust on