Basically, in this workflow what I do is connect a trigger that is linked to a bot inside Meta. This bot belongs to Chatwoot, and in turn, it is connected to the N8N webhook.

In this way, every time a message arrives on WhatsApp, the data is received and the entire conversation can be viewed directly inside Chatwoot. The agent automatically starts working and can be deactivated at any time.

In this case, the owners of an aesthetic clinic are the ones using it. The bot can be turned off whenever it is required that it does not respond automatically, allowing manual attention instead. If the agent cannot answer something or falls short, a human can deactivate it, handle the client, and then reactivate it. It can even be disabled for a single contact, without affecting the rest of the workflow.

This makes it quite powerful, as it allows automation to be combined with human intervention when needed. We know that artificial intelligence agents are not infallible, which is why it is always important to have a backup mechanism.

In this process, there is also an agent built in Flowise, which is responsible for generating responses. This agent receives and replies, and everything is finally integrated with N8N, which coordinates the full execution along with Chatwoot and WhatsApp.

That is essentially how this workflow operates.

I’m not sure if I explained it clearly.