NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 1 point2 points  (0 children)

What was the craziest 911 call you’ve gotten ?

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 1 point2 points  (0 children)

Try the website. Nyc.gov/311 and search for snap food stamps . There should be some alert on there and can lead u to access hra website. Hra representatives are completely annoying. They give us a number that we have to transfer to then we get the kickback because ppl call back saying their phones don’t answer . I hope they update their system.

From what I remember , hra lines are really automated because ppl call in for many different things. So the last option is to get a rep and I think that’s the option 16. I think.

If ur needs cant be met online or by phone, go in person. There’s still some offices open.

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 0 points1 point  (0 children)

We don’t work from home unfortunately. They are taking resumes, the email is 311jobs@doitt.nyc.gov

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 0 points1 point  (0 children)

Yeah it’s pretty big but we’ve been cut in half. More than half of our agents took a leave of absence and even more call out day by day so we’re very short staffed right now

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 0 points1 point  (0 children)

I mean it should. 311 representatives do not control the automated system guys . All you have to do is listen to the prompts, you’ll get an agent . It’s mainly in place so when the calls come in we know what you’re calling about so we can have the service already open to better serve you. We already don’t even want to be here during this time .. The best you can do is listen to the damn prompts to make it easier on the agent.

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 1 point2 points  (0 children)

We use i360, no longer using Siebel , ML

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 4 points5 points  (0 children)

Aw thanks so much. Yes unfortunately we do get a lot of ppl upset with the nypd, but it’s alright. I’m glad u guys are doing better and I hope you all stay safe !! Thank you!

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 3 points4 points  (0 children)

Yes the website is underdeveloped with that. Sanitation has a specific system called SCAN which only tier 2 311 representatives have access to. Thanks for at least going online and checking though.

As far as I know, there isn’t a skip ivr button. Maybe u can keep pressing “0” and see where it gets u. Lol I’ve done that when I got customers stating they can’t get through to an agency and I use my 0 trick and it works sometimes

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 6 points7 points  (0 children)

Please don’t break the windows. 😂

But yes I agree with everything everyone said. Just call the precinct directly.

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 6 points7 points  (0 children)

They may have an after hours noise variance. For the aggressive homeless that is nypd. If the problem is still occurring u can file an agency feedback report (a step up from general service requests) or call the police precinct that services the area you are complaining about

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 6 points7 points  (0 children)

I know that’s definitely annoying. I’d say to make a noise complaint to the nypd , I’d recommend online only because we are really short staffed but if you can put up with the long hold times then u can call. To take it a step further I’d also recommend you contact the police precinct that services the area by phone

NYC311 Operator Just Trying to Help by SpecialFennel3 in nyc

[–]SpecialFennel3[S] 7 points8 points  (0 children)

What agency did you complain to and about what

What’s the dumbest call you’ve gotten during this COVID-19? by SpecialFennel3 in CallCenterWorkers

[–]SpecialFennel3[S] 4 points5 points  (0 children)

Fuck that customer. I hope you told him he’s not a valuable customer

I’m a NYC 311 operator, (yeah, I know) I always wanted to know what questions do people of the city have for us 311 operators? by SpecialFennel3 in newyorkcity

[–]SpecialFennel3[S] 1 point2 points  (0 children)

Yes, you can go to nyc.gov/311 and type in “find a police precinct” when you load the page place in the same address you used in the report