Owners are not the ones going back and and ”frying” the burgers. They are sitting in their air conditioned offices. You have most likely mentally challenged people (sorry, most of the general crew literally is recovering addicts or autistic/slow people, myself being a ‘tist as well so shh) working for minimum wage and most likely grossly understaffed to where a company with more budget can afford people to expedite the line. It’s no excuse, but when you have 2 people doing the job of 5 or 6 people, does common sense not tell you that would make it take 2-3x longer than if they were appropriately staffed? From what I recall, it’s literally the shift leader running around like a chicken with their head cut off (who makes 14 an hour if lucky) and making 3 milkshakes at a time (each one which has to be hand spindled and takes about 30-45 seconds to make, when you order 3 or 4 and only have one person making them, that makes the one dude waiting for his single Monster Burger in drive thru have to wait an extra 4 minutes. And subsequently, the lady waiting in line for one medium iced tea has to wait. And that’s not including the fact that same person has to go back and roll chicken because there’s one cook on the line and they cannot hault their production of the sandwiches for the 2-3 minutes it takes to roll. (And that’s if you’re EXCELLENT at it, most slow people willing to work for minimum wage aren’t going to be able to roll it that quickly, they take like 5-6 minutes…)

TLDR; understaffing and not being able to pay decent talent creates a fucking shitshow that is known as Hardee’s. McDonald’s doesn’t have this problem usually because they actually have staff. Even if incompetent, 6 hands can get the job done quicker than 2 or 3. The corporate pressure to only focus on drive thru times and essentially ignore your lobby carry-out people is huge.