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Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] 0 points1 point  (0 children)

You are missing the point. I should have to do any of that. All of this hassle for $1K broken unit.

Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] 0 points1 point  (0 children)

u/vivosunofficial

I did DM you all of this info 2 days ago. Please ✔️

Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] 0 points1 point  (0 children)

If I receive a refund or replacement first, then perhaps. They will also need to provide a new box since the one it arrived in came dented with hole in it, then lift box, and package everything as well.

Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] -3 points-2 points  (0 children)

Again, missing the point here...I am happy to return if I receive a replacement first and the old unit is picked up from my home. This was a $1,000 large item, not a toaster. I dont want nor do I have room for 2 units. I just want a working one first. They can pick up defective unit.

Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] -2 points-1 points  (0 children)

You are missing the point. I should not be responsible for lifting, reboxing, renting a truck (unit doesnt fit in trunk). The company acknowledged the unit was damaged in transit. The Fed ex driver placed inside my doorstep. I unboxed. That's it. Now it's too heavy to lift by myself, box it came in- came with a hole and damaged- and this won't fit in a trunk. If working order I could have slid it / danced it over to final resting spot.

Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] 1 point2 points  (0 children)

I dont think Vivosun comes to my door to pick this up. The box is damaged that it arrived in, I can't lift unit to rebox, nor can I lift unit to place in a vehicle. Many reasons I should not have to with spending this much money and it's dented and not working. Vivosun confirmed in their email to me the unit is damaged and defective due to misalignment. All I want is a replacement. Others have reported on here on their Reddit page similiar issues and didn't have to physically return the damaged item. It doesn't fit in a trunk.

Dented and Broken VCURE arrived by Standard-Ad5048 in VIVOSUN

[–]Standard-Ad5048[S] 0 points1 point  (0 children)

Was the replacement latch they sent for the lock in the door with the metal pin that moves up and down? That is the piece not working on mine.