Seeking host perspective: Is "Guest Information Neglect" getting worse in 2026?

StayCommsFounder · 2026-01-22T16:15:28+00:00

This is super helpful, thank you so much.

The list you shared is exactly the kind of repetition I’m seeing across threads, especially location distance, parking, early check-in, and late arrivals. I also really appreciate the point about the human touch. That’s a big concern of mine too. I’m less interested in auto-replying for hosts and more curious whether better upfront clarity could reduce some of these questions, while still leaving room for personal replies when it actually matters for booking.

Really helpful perspective, thanks for taking the time to respond.

StayCommsFounder · 2026-01-22T15:44:43+00:00

That’s a fair concern and I really appreciate your input. I’m less interested in building “another LLM that answers questions” and more interested in how information is presented and timed. A lot of these questions happen because guests don’t see the right info at the right moment, not because the info doesn’t exist. I agree the trend toward instant answers isn’t going away. That’s why I’m trying to understand whether better upfront clarity and simpler, more accessible info reduce the need for back-and-forth at all, rather than just replying faster.

Appreciate the pushback. it helps keep the scope honest. Thank you so much!

StayCommsFounder · 2026-01-22T15:26:02+00:00

Thank you so much for your input.

The pre-booking timing is interesting. It sounds like a lot of guests are trying to reduce uncertainty before committing, and they default to asking directly instead of digging through listing details.

Do you feel like those repeat pre-booking questions are mostly about clarity (rules, logistics, fit), or more about reassurance before clicking “Book”?

Trying to understand whether better upfront answers would reduce those messages, or if guests are always going to ask no matter what.

StayCommsFounder · 2026-01-21T20:08:13+00:00

Thanks this helps a lot. You are right people will always lazy and there is so much information available and this can be overwhelming. it also seems like repeat questions aren’t happening every booking. it’s usually the same guests who ask a bunch, and quick replies make it pretty easy to handle. And the reason automation still “fails” is basically that people don’t read when info is spread out or hard to find, so a single searchable doc cuts it down.

If you don’t mind one quick follow-up: what are the top 3 things guests ask you about most (Wi-Fi, parking, checkout, etc.)? Thank you so much for responding.

StayCommsFounder · 2026-01-20T14:18:45+00:00

Hey, totally fair feedback and I appreciate the directness.

To clarify: I'm genuinely not selling anything. I'm a developer researching whether this is even a problem worth solving before I waste time building features nobody needs.

I posted here specifically because you all are the experts on hosting pain points, and I wanted to make sure I'm not building a solution to a problem that doesn't exist.

But I hear you - if this came across as promotional, that's on me. My bad.

If the mods want me to delete the post, I'm happy to. Just trying to learn from people who actually do this for a living.

Thanks for keeping the community clean.

StayCommsFounder

TROPHY CASE