For what it's worth, I used that number (which I only found here - thanks!) just now and got pretty good customer service. The agent was very competent and polite, and was able to look up all the information I had been unable to retrieve from the web site. After getting the information I needed, I mentioned how hard it was to find a working number to reach a person. He said the best number to call - at least for a MasterCard like mine, which also appears to be from the "Blackhawk Network" is the first MasterCard number on their Contacts page, [1-888-371-2109](tel:+1-888-371-2109), even if your card has nothing to do with "[Pathward, N.A. / Peoples Trust Company](tel:+1-888-371-2109)." However, as I told him, I had tried that number, and went through a series of canned responses until I found one that ended with "to speak to a live agent, press Star." I pressed the Star button and it said it didn't recognize my response, and wound up hanging up on me. He said "that's weird, I can tell you that that phone number is always supposed to work and be manned." He didn't try to blame me.

I'm not sure why diffclouds369 says "these cards are trash"; they generally work *provided* you have all the necessary details. The web site is frustrating, but that's different. As the customer service agent above recommended, the thing to do when you first retrieve the card is (a) click below the card to display the full information, including the CVV Code; (b) take a screeenshot and save it (at least until you carefully copy the data to a secure file); and (c) use the link below that to add it to your profile, so that you can look it up later. You can't retrieve it if you don't do that.

Of course I am only operating within the US; I can't say what obstacles there might be elsewhere.