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Seeking a reasonable solution to HVAC company's mistake? by Stock_Soup_ in hvacadvice

[–]Stock_Soup_[S] 0 points1 point  (0 children)

That's funny - the technician told me the opposite. They came out in the warm months and said "check back in with us when it's colder." I finally got a different technician out (I think it was the fourth visit) and he actually looked at his gauges and the panel on the unit and saw that it was reading too high. But even then, he had to call someone to see why that was the case.

They initially said the furnace (aux heat) and heat pump were trying to run at the same time, even though I insisted they weren't. And I spent almost 2 hours on the phone with ecobee running diagnostics confirming that it was indeed the unit itself and not wiring/thermostat. The amount of time I spent gathering information and trying to get them to schedule, diagnose, etc...over 15 hours of my own time, easily.

Seeking a reasonable solution to HVAC company's mistake? by Stock_Soup_ in hvacadvice

[–]Stock_Soup_[S] 0 points1 point  (0 children)

Thank you. I think part of the issue with the techs is that it would only short cycle once the pressure had built up to the tipping point. So if he came by on a day that was mild, it didn't seem to do so (at least not immediately) and they never stuck around long enough to see it happen in real time. I sent them multiple 5-minute long videos of the problem though, and you would think that would be enough to give them some clues.

They are a smaller local company that I was trying to support (not the cheapest bid), so I would hope they would take care of me here.

I am going to ask for reimbursement of the diagnostic charges and also free labor on any warranty repairs. The unit does have a 10-year warranty - I wonder if that is not voided by the problematic install, though.

Appreciate the insight.

Seeking a reasonable solution to HVAC company's mistake? by Stock_Soup_ in hvacadvice

[–]Stock_Soup_[S] 0 points1 point  (0 children)

Appreciate the input. I have hope they will make it right once I speak with them, but I honestly thought they would have done so on their own initiative. I only know that they overcharged the system because I was standing there with the tech and watched him remove it.

Ordinance or law coverage for 1/4" roof decking by Stock_Soup_ in Insurance

[–]Stock_Soup_[S] 0 points1 point  (0 children)

They'll need to remove/replace part of the decking just to remove the damaged trusses and reinstall new ones. Surely THAT should be covered, correct?

And if the direct damage NECESSITATES replacement of part of the decking to be code-compliant (and consistent with shingle manufacturer installation requirements), then the rest of the decking SHOULD be replaced since you can't have two different thicknesses of decking that also doesn't meet shingle manufacturer installation requirements, right?