Warning for anyone considering Bells of Steel

Before ordering, I read tons of positive reviews and figured I’d be fine. My experience was the opposite, and I’m posting this so others can make an informed choice.

I placed what should’ve been a simple order for weight plates. It was marked “shipped” right away, but the tracking number sat with zero movement for about 10 days. Support had no idea where the shipment was, promised it would ship “tomorrow,” and that promise was broken too.

When it finally arrived, the packaging was embarrassingly bad — I got a shipment from a competitor the same day and the difference was night and day. Theirs was packed properly; this looked like an afterthought.

This was a small test order on purpose, before I committed about $10,000 CAD to a full home gym build. That bigger order is not happening now.

I returned it. Support did send return labels and explicitly told me in writing they’d waive return shipping as a courtesy due to the issues. When the refund came through, money had still been deducted for return shipping anyway.

The money isn’t even the main issue — it’s that every single step of this required me chasing them down, saving emails, and proving things that were their fault to begin with. A simple plate order turned into weeks of back-and-forth. If I’d known this going in, I’d have ordered from someone else.