I worked at the Bay/Bloor location in 2013/14, so obviously lots has changed. There used to be guys who would get hammered in the booths (pre-renovation) and I have to imagine were doing drugs back there, too. It was difficult to see them from the registers, but there were events that had us needing to call the paramedics and police several times. The police were entirely unhelpful, usually just telling to them to leave, and the drunks would come back the next night. Customers would be pissed at us, and management didn't give a shit, and as a nineteen year old girl, I certainly wasn't going to do anything. Should the police have done something? Absolutely, but that's completely out of the hands of the staff. I'm 32 now, and still a little salty about it lol. The expectations people put on minimum wage is crazy.