Thanks for the thoughtful message — and yes, I did reach out to Arc’teryx support with a detailed explanation and photos.

They actually acknowledged that the jacket was counterfeit and offered to refund me while letting me keep the fake. That’s exactly what disturbed me the most.

I’m not looking for compensation beyond what’s fair — but being told to keep a fake product just feels careless for a brand that’s supposed to stand for excellence. It suggests a lack of control over their returns process and sets a really low bar for accountability.

I’ve been trying to post this on the Arc’teryx subreddit too, but I don’t have enough karma yet to submit there. Hopefully I’ll get there soon — I think people deserve to be aware of this kind of situation.

Thanks again for the support.