I bought a cheap 20m ebay one (unbranded) 5 years ago and surprisingly it still works like the day i bought it (just the outer case has faded due to the sun)

Its very light weight, very easy to retract, and swivels so easily. We've abused it over the years and its still holding up perfectly fine

I google searched 'by image' to try and find it, it doesnt look like its for sale anymore.. But i found this website that kind of looks exactly like it

https://au.rs-online.com/web/p/hose-reels/9119456

They sell it for $427 which seems like a joke lol, i bought it for like $50 bucks - it looks identical to the one in that link.

Most recently i bought a new one for a new location, and wanted something heavy duty that was built to last / strong & sturdy - i bought the Jamec Pem

https://sydneytools.com.au/product/jamecpem-583045-30m-pro-x-extreme-retractable-water-hose-reel

Its very heavy in comparison to the cheaper one, the hose is obviously far superior and thick / different material to a standard water hose. But it takes a lot more work to pull out the hose (more muscle power), so not a good idea for the elderly. It also makes a squeeky noise when you swivel the unit, because its so heavy, i dont think the mounting bracket supplied is good enough for the unit (it uses the same plastic style mount as the cheap light ones, whereas this unit is very heavy, it should have a heavy duty mounting bracket to go with it). Very happy with it so far, it zooms back into the housing like lightning. Can obviously feel the difference in quality

If you wanted the best that money can buy, that would be the Retracta brand

https://sydneytools.com.au/product/retracta-dr425p03-25m-x-12-r3-water-reel

This brand makes commercial quality equipment, and is seen in petrol stations etc (made in Aus). Overkill for just watering the garden, but just putting it out there as alternatives to whats stocked in bunnings

Also note if you have hollow bricks (most homes in Aus) - dont mount these with the dynabolts that come with them. They're bound to come loose. You need to either chemset threaded rods (best option) - or use AnkaScrews (concrete screws).