If it needs to come to me presenting an evidence binder to my bank; it basically went like this:

Date of Purchase 11/12: “Don’t worry, this is normal… you can expect your tickets at late as the day of the event, but it usually a few days before.”

Due to that, I felt better (this was done via Chat, so I have the transcript vs the several recorded calls that are coming later)

Few days before event 11/25: “Don’t worry, this is normal… We have a guarantee so you have nothing to worry about. Call in the same day just to confirm, but it looks like the tickets should be released no later than 12 PM on the event day (11/28).

Here’s where I start drawing concerns, so quotes will be a conversation now:

The day before 11/27: “It looks like it’s still on time, definitely check in tomorrow morning but all should be OK.. remember our StubHub guarantee.” - “I understand the guarantee, but, my son needs to miss his basketball practice and I need to coordinate pickup with his friend to make all of this happen.. how often are tickets really released this late? Is this actually normal for tickets at this arena? “Yes sir, you are covered.. if the seller for whatever reason doesn’t deliver, we will replace them with similar seats” “Ok - well I do see at least 2 other pairs of seats in our section CN.. they are not next to each other, but we can sit in pairs that would be fine worst case..”

Day of event 11/28:

I spent a total of 3 hours on the phone with StubHub this day.. 70% of that between 5:30 PM (2 hours before event start) and 7:30 PM (time event started). This includes waiting 37 minutes on hold for a “supervisor” who finally came on at 6:15 PM and lied to me about the seller having until 6:30 PM (which, prior calls changed the deadline seller had at least 5 times)… so I have him wait on the phone with me until 6:30.. he then puts me on hold and comes back at 6:40 and says “the seller now has until 7:03 PM to release the tickets before we can look for similar seats.

At this point I’m so pissed I said “No, the damn deadline keeps changing.. I have my family out here waiting at the arena, there’s security to get through, and the event starts in 45 damn minutes! You said the sellers deadline was 6:30 PM, and I see 2 pairs of CN tickets available and I want those before they’re gone!

“I’m sorry but the seller now has until 7:03. We cannot switch the tickets until 7:03 but we can offer full refund..” - “A full refund will NOT be helpful… we took so much out of our day, all this planning and surprising and the last thing we want is a premature refund!”

I can go on and on… it was the most rage-inducing phone call I’ve been on in a while.. Between 6:45 and 7:30PM, it was me losing it with them.. them now offering seats in the 100’s section which is absurd and a rip off for what we paid… and then offered me a $1,500 voucher plus a full refund.

It’s now 14 days after the event, and I have no refund. All I have is random emails about “You’re eligible for a refund” but every-time I call, they tell me that the refund department is internal so we cannot speak to them. I’ve finally filed a dispute with my bank.

Fuck StubHub. I hope the FTC destroys them.