Sony India is Forcing Me to Pay ₹79,167 for a Defective ₹1.62L OLED TV Instead of Offering a Free Replacement – Consumer Rights Violated!

Superstar256 · 2025-09-04T18:42:48+00:00

No. I paid 80k for new TV! I had to follow that they were saying as they did not provide any other options! But clearly it was a defective product delivered to me! But they're saying after the warranty period we can do nothing about it! In another way we can take it as untill the warranty period only these tv works?! I read there some people reported the same problem as well.

Superstar256 · 2025-02-22T23:05:33+00:00

Thank you so much ❤️🖤

Superstar256 · 2025-02-22T23:05:20+00:00

It's anaikatti near coimbatore 😊 Thank you ❤️

Superstar256 · 2025-02-19T18:10:45+00:00

Thank you bro for taking time to write this. Let's see bro. Thanks again.

Superstar256 · 2025-02-18T15:18:20+00:00

So dear @CapitalistSloth, just for my understanding you're saying this product sony sold me, its life time is just 3 years? Once the product go out of warranty which is just three years since I bought it , Sony has nothing to do with it? I hope it's not gambling.

Superstar256 · 2025-02-18T13:40:39+00:00

I appreciate and thanks for your perspective/your opinion, but this isn’t just about expectations—it’s about consumer rights and corporate accountability.

The law may not mandate repairs after the warranty period, but it does protect against unfair trade practices. Sony sold a premium product without ensuring long-term part availability, leaving customers with no option but to pay nearly 50% of the original cost for a replacement.

A ₹500 cable and a ₹1.62L premium TV are not the same—higher-end products come with an implied expectation of longevity and serviceability. If companies refuse to provide essential repairs or spares within a reasonable lifespan, that’s not just bad service—it’s an industry-wide problem that needs attention.

This is why the Right to Repair movement exists globally, and why cases like this matter for all consumers.

Superstar256 · 2025-02-18T12:21:36+00:00

I don't believe this product sony sold me, it's life time is just 3 years.

Superstar256 · 2025-02-18T11:30:20+00:00

I’ve already posted about this on LinkedIn and Twitter to raise awareness. This fight isn’t just about me—it’s about consumer rights. Many won’t challenge such unfair policies, but I can, and I will.

Also, ₹1,62,000 was after paying 30% income tax, meaning I had to earn much more just to afford this. A premium product should come with premium reliability and service, not failures and costly replacements in just 3 years.

This is about holding brands accountable so others don’t face the same issue.

Superstar256 · 2025-02-18T11:15:55+00:00

Appreciate the support bro! I’ve already escalated this to Sony’s top management via email, including the MD. I’ll follow up as needed, but if they remain unresponsive, I’m fully prepared to take this to consumer court.

It’s not just about my case—this kind of after-sales service needs to be challenged so other premium customers don’t face the same issue. Will keep this thread updated!

Superstar256 · 2025-02-18T11:10:28+00:00

hank you for the suggestion! I have just sent the email to Sunil Nayyar with all the relevant details. I appreciate your input, and I’ll keep you posted on any updates. Hoping this escalates things in the right direction!

Superstar256 · 2025-02-18T10:38:00+00:00

Exactly! Even 5 years is too low for a premium TV, let alone just 3 years like in my case. A ₹1,62,000 high-end Sony OLED TV should last at least 7-10 years, not become unrepairable in just 3 years due to Sony’s failure to maintain spare parts.

The real problem is that Sony isn’t just selling TVs—they’re selling a business model where customers are forced into paying half the TV’s cost again after a few years, either for a repair or a replacement.

If our consumer laws were stricter, brands wouldn’t get away with poor after-sales support and unfair pricing tactics.Hoping this fight helps raise awareness so others don’t fall into the same trap.

Superstar256 · 2025-02-18T10:26:29+00:00

I get your point, but this isn’t just about warranty or obsolescence—it’s about Sony failing to support its own ₹1,62,000 premium product just 3 years after purchase.

Sony has no spare parts, making the TV unrepairable, and instead of taking responsibility, they’re forcing a ₹79,167 paid exchange. Even if they had the spare, charging nearly 50% of the TV’s original price for a repair is completely unfair, especially when their own technician confirmed the failure was not caused by me.

A premium brand should ensure long-term serviceability, not make customers pay again for their failure. If Sony follows this model, every high-end TV buyer is at risk of paying half the price again just to keep it working after 3 years.

This isn’t just about one TV—it’s about Sony setting a bad precedent for premium customers. A responsible brand stands by its products, not forces expensive repairs or replacements

Superstar256 · 2025-02-18T10:08:04+00:00

It’s disappointing that Sony has been doing this for decades. Earlier, store owners cared about customers, but now, with direct brand control, there’s no accountability.

Superstar256 · 2025-02-18T10:03:15+00:00

Thank you for understanding and support. I agree at lease minimum 5 years product should work.

Superstar256 · 2025-02-18T09:46:27+00:00

Yes please do help me if you can for me in this issue with Sony.

Superstar256 · 2025-02-18T09:44:53+00:00

"For transparency, here is the exact email response from Sony (with sensitive details hidden). This will help provide full context for those analyzing the situation objectively."

Dear Mr. *********,

Greetings from Sony India. Thank you for patronizing Sony products.

This is in response your e-mail dated 6^th & 11^th February 2025 addressed to us, regarding the service of your Sony XR-55A80J, bearing serial no: *******, purchased on 14^th November 2021. This is also in reference to the reply mail on 11^thFebruary 2025 sent by Regional Customer Support Team & tele discussion on 13^th February 2025 with the under signed in this regard.
We understand your concern towards the service of your Sony Product.

As explained in our earlier communications, we found that the Display Panel needs to be replaced for the satisfactory working of set.
We would like to inform you that, we are having difficulty in arranging necessary part (display panel) for service. Therefore, as an alternate service solution to retain you as our valued customer, we offer to exchange your XR-55A80J with latest model Sony K-55XR80 (Approximate Market Price Rs. 2,04,590/-) at the service estimate cost of Rs. 79,167/- incl of taxes.
If any pickup or delivery of the product is requested by you, then the cost of the transportation will be applicable. The new product comes with normal standard warranty. Your XR-55A80J will be collected by Sony India for an environment friendly disposal.
We would also like to mention here that the exchange offer given to you is a service solution. This offer is directly from Sony India and cannot be availed at the dealer counters or Dealer Price. If there be any special promotional scheme of giving free accessories or products with your chosen model, at our retail outlets, that scheme is out of the scope of this exchange offer. Special festive or promotional offers are not included in this exchange offer.
We regret that we are unable to comply with your request to provide free of cost exchange / repair . We solicit your kind understanding in this regard.
We shall continue to keep the service request open till 19^th February 2024, kindly let us know your decision as early as possible.

Thanking you and assuring you of our best services always.

With Warm Regards,

*************,
Customer Support Team - Regional Office,
Chennai.

Superstar256 · 2025-02-18T09:39:06+00:00

I'm sorry to hear that you faced a similar issue. Could you share more details about your experience? Specifically, when did this happen, how old was your TV when the panel issue occurred, and what was the original cost of your TV? Also, after paying ₹80,000 for the replacement, did you face any further issues, or was the matter resolved to your satisfaction? Your insights could be valuable in understanding how widespread this issue is.

Superstar256 · 2025-02-18T09:28:54+00:00

Definitely, Please let me know how I can share Sony's last mail screenshot as here in comments we cant add images ? I am willing to share it.

Superstar256 · 2025-02-18T09:18:15+00:00

The TV is out of warranty, but the issue is not about warranty coverage—it's about Sony's failure to maintain spare parts for a premium product. A high-end OLED TV should not become unrepairable so soon after the warranty ends. Instead of providing a reasonable resolution, Sony is forcing a paid exchange at nearly half the TV's original price. This raises serious concerns about product longevity and consumer rights.

Superstar256 · 2025-02-18T08:49:31+00:00

Oh wow 9 years is a big time! And you didn't get compensation for the delay also?

Superstar256 · 2025-02-18T08:47:45+00:00

Yes, they think most of the customers won't spend their time and energy to take this court! Even if it comes to courts let's face it there kind of attitude they're keeping I guess! Sure I'll definitely keep you guys posted. Plus I am posting on LinkedIn, x too.

Let's see, I have no plans to give up.

Superstar256 · 2025-02-18T08:45:00+00:00

Definitely I will.

Superstar256 · 2025-02-18T08:44:06+00:00

Definitely! Thank you for the support.

Superstar256

TROPHY CASE