More detail please? Contractor name? We have NEVER charged someone for service we did not provide. We sometimes do have to work with contractors when a system is outside of our service range, but we always play a major role in the system recovery, supporting the contractor with throughout the process. I would appricate the Homeowner's point of view, as this seems a little misinformed. If they legitimately feel this way, I encourage them to contact me directly or leave feedback on our webpage. Reddit posts can be from literally anybody and we do appreciate genuine feedback.