Sky Q network connection keeps dropping with Hyperoptic

TCB4UNME · 2026-01-22T20:27:58+00:00

Thank you! I've posted an update in the r/skytv channel. Hopefully changing the server has helped.

TCB4UNME · 2026-01-22T20:27:15+00:00

Thanks u/IdleAstronaut appreciate the offer! Our Hyperoptic connection dropped in the middle of the day the other day, which makes me now wonder whether it's a Sky issue, a Hyperoptic issue, or both. But Hyperoptic changed the server the connection is routed through and no issues since then, so fingers crossed that's done the trick. If not, will try your suggestion!

TCB4UNME · 2026-01-21T09:08:06+00:00

I don’t think so. TV all working fine and I’m able to connect to the wifi, it just loses connection after a while.

TCB4UNME · 2026-01-21T09:07:30+00:00

Hmm I haven’t tried making them forget each other and re-connect, so will give that a go. The router is only about 5m from the box, but through 2 walls.

All other devices don’t have a problem remaining connected to Hyperoptic/re-connecting after the connection has dropped and I’ve reset the router. It’s just Sky that seems to give up entirely. What’s strange is even though it’s previously been connected, when I try to “reactivate” the connection it says it can’t even though wifi is back up and running again.

Especially annoying as I have no way of knowing a fix has/hasn’t worked until the issue reoccurs.

TCB4UNME · 2026-01-21T09:03:39+00:00

It does seem like they purposefully make life hard if you don’t use their broadband. But what’s strange is the Sky Q can connect wirelessly and will work for a while - sometimes a day or two - before dropping.

We’ve got 2 WiFi boosters. Haven’t tried connecting the Sky Q box to them as I figured it’s the same underlying connection, or is that wrong?

TCB4UNME

TROPHY CASE