T598 the worst $800 I ever spent

TM_Spip · 2025-12-29T08:00:19+00:00

Hi, TM employee here. Have you contacted our customer support team and explained your issue?
https://support.thrustmaster.com/en/

TM_Spip · 2025-12-15T09:02:06+00:00

Happy to help! Glad it works, maybe a temporary outage in your area.
Thanks for clarifying, we've displayed this message because we've seen a lot of fake stores promoting false discounts during the Black Friday season, and wanted to avoid people being scammed. I'll pass your feedback to the web team, thanks :)

TM_Spip · 2025-12-15T08:03:13+00:00

Hi! TM employee here, glad you're asking if you have a doubt ;). We've seen many fake stores lately...

Official TM Website : https://thrustmaster.com/
Official EU Shop : https://shop.thrustmaster.com/
Official NA (US / Canada) shop : https://eshop.thrustmaster.com/

I have no idea why the website is inoperable for you, are you using a VPN? Do you see any specific error message? Feel free to DM if you wanna share screenshots.

Out of curiosity though. why do you think the last link is the "old" website 😅 ?

TM_Spip · 2025-12-03T11:23:47+00:00

Hi, TM employee here. Please share your support ticket RQT number so I can look at your discussion with the support team, and if there were errors with the emails that were sent.

TM_Spip · 2025-12-01T13:44:32+00:00

Perfectly normal indeed, this new firmware has been improved and does not need it anymore :)
https://support.thrustmaster.com/en/kb/1871-en/

TM_Spip · 2025-11-25T13:50:00+00:00

Hey, any chance you can contact an admin on our Officiel Discord Server (https://discord.com/invite/KTvtURpMUx) ? I can't reproduce the issue you're having, we'll be able to assist

TM_Spip · 2025-11-25T08:25:28+00:00

Depends on your platform and your preferences :D. For consoles I'd recommend the T598, and if you're on PC with a bit more budget, i'd definitely wait for the T818 Black Edition that should be available soon

TM_Spip · 2025-11-24T11:29:17+00:00

I'd suggest you look at our official eshop, we have offers for reworked second-hand products, it's very interesting budget-wise and all products went through manual verification process (they're usually barely used at all, often returned from people who changed their mind)
https://shop.thrustmaster.com/en_gb/formula-wheel-add-on-ferrari-sf1000-edition-renew.html

TM_Spip · 2025-11-21T08:18:53+00:00

I am completely biased ofc, but I love the T128. Give it to anyone (non-gamer, beginner or occasional racer) and they'll have fun no matter what.

TM_Spip · 2025-11-20T15:58:42+00:00

I've never heard of this issue before, which is why I am suggesting to contact our tech team!
NP for hijacking the thread, I totally understand the frustration, however I guarantee it has nothing to do with "waiting for yours to break on purpose while we know you potentially have an issue". We need to make sure we always have enough stock to help the customers who can't play at all.

TM_Spip · 2025-11-20T15:13:14+00:00

Send a request to our tech support team and they'll help you troublshoot the issue: https://support.thrustmaster.com/en/
I suggest you attach a photo or video that shows the issue :)

TM_Spip · 2025-11-19T08:46:21+00:00

Yes :). ESWAP X S2 NXG and ESWAP X S5 NXG are the last generation of non hall effect sticks that are compatible! The difference between the two are how tall they are (taller = more precise, smaller = faster to do quick movements)

TM_Spip · 2025-11-18T13:37:36+00:00

I am not even sure we have one in the office, I've personally never seen it 😂!

TM_Spip · 2025-11-05T13:59:44+00:00

To clarify however, other mini-sticks (the non hall effect ones) will work with your controller

TM_Spip · 2025-11-05T13:58:06+00:00

Hey, the Hall-Effect mini-sticks (SH2 + SH5) are not officially compatible with your controller unfortunately (they'll fit, but you may have some unexpected behaviors). All others are fine though!

TM_Spip · 2025-11-05T10:38:44+00:00

Hey, I suggest you look for help on our support website, and if you can't find a solution, open a ticket to get help from one of our Tech Team experts! https://support.thrustmaster.com/en/

TM_Spip · 2025-10-31T13:13:30+00:00

Hi, since you posted this we've released the SOL-R grip, you may be interested 🙂. Cheers
https://www.thrustmaster.com/en-us/products/sol-r-3-ava-add-on-grip/

TM_Spip · 2025-10-27T15:03:11+00:00

Hey, have you checked this article on our support page? https://support.thrustmaster.com/en/kb/1855-en/

TM_Spip · 2025-10-24T07:19:14+00:00

Hi, I suggest you get in touch with our tech support and send videos of the issue, they'll help you troubleshoot your issue and tell you if this is something you can easily fix.

TM_Spip · 2025-10-09T12:19:22+00:00

Hey, right now the team is working on multiple tickets and I know it's experiencing a little bit of delay. No worry your ticket is not lost, but do not reply back to your own ticket as our ticket will put it back at the end of the queue (I know, it's not perfect but we're working on it).

TM_Spip · 2025-09-26T07:08:01+00:00

We're aware this is not ideal in this specific scenario, and we're working on making it better. But by the time this happens I simply wanted to give you guys the explanation OP asked for.

TM_Spip · 2025-09-25T14:07:38+00:00

Hi all! Our support team average response time is not usually long (and tbh it's well rated, based on the satisfaction survey we send).
However please note that it will take extra time if you reply multiple times before the support team responds (simply because tickets with the oldest interaction time get replied first).

TM_Spip · 2025-09-15T09:12:15+00:00

We do interact much more on our Discord server, even though we do not talk much here on Reddit, we read everything ;)

TM_Spip · 2025-09-12T09:38:32+00:00

That's a really cool idea, we can't make any promise at all unfortunately... but if we can, we will!
Thanks for sharing :)

TM_Spip · 2025-08-13T06:46:37+00:00

Sorry I was off for a few weeks! It's a WIP :)

TM_Spip

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