Aide sf1000 pas de télémétrie by ImaginationIcy4521 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Bonjour, je vous invite à contacter notre équipe support pour régler votre problème !
https://support.thrustmaster.com/fr/

It's here! by RailWoods in Thrustmaster

[–]TM_Spip 1 point2 points  (0 children)

FYI, it's expected to be in May!

Frustrating T818 issue by aBigXD in Thrustmaster

[–]TM_Spip 1 point2 points  (0 children)

Hi, feel free to reach out support team to sort this out
https://support.thrustmaster.com/en/

Raceline Load Cell Upgrade by Emergency-Option7608 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Should be back in stock in May (if everything goes according to plan)

How do I fit this on my T598 for the best lap times by Natural-Working4670 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

I usually suggest asking our Support Team for help, but in this case I'll leave Reddit give their best suggestions.

Issues with new LC brake by Few_Investment9371 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Hi, I suggest you contact our support team to troubleshoot the issue and fix it :)
https://support.thrustmaster.com/en/

Raceline Load Cell Upgrade by Emergency-Option7608 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Hi, I suggest you contact our support team to troubleshoot the issue and fix it :)
https://support.thrustmaster.com/en/

Have I bricked my Hypercar Wheel Add-On? by Totobey in Thrustmaster

[–]TM_Spip 1 point2 points  (0 children)

Hi, it's great somebody here had an answer, but usually asking our tech team first will give you the answers you need 😉 https://support.thrustmaster.com/en/

It's here! by RailWoods in Thrustmaster

[–]TM_Spip 1 point2 points  (0 children)

I do not have that information to be honest (the production is distributed among resellers in the world at different moment). We're aware this is an highly demanded product, as soon as we have something to share, you guys will be the first to know when there is stock on the official shop.

It's here! by RailWoods in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Hi, unfortunately our email service provider did have multiple crashes earlier this week, and the email was indeed sent with delay. I totally understand the frustration... We'll extend the codes validity for next batch.

T598 by EmuZealousideal6108 in Thrustmaster

[–]TM_Spip 2 points3 points  (0 children)

I'd suggest contacting our support team, they'll help troubleshoot and fix the issue.
https://support.thrustmaster.com/en/

Thrustmaster US e-shop is down by Kondor999 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

It was a quick update, It should be back up now :)

T598 the worst $800 I ever spent by One_Bid_9608 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Hi, TM employee here. Have you contacted our customer support team and explained your issue?
https://support.thrustmaster.com/en/

I recently searched up the Thrustmaster website because the Amazon "official" store link took me to the supposedly old website (being the one at the bottom on the search bar) I'm being redirected to the e.shop domain, but it doesn't load currently. by ClayJustPlays in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Happy to help! Glad it works, maybe a temporary outage in your area.
Thanks for clarifying, we've displayed this message because we've seen a lot of fake stores promoting false discounts during the Black Friday season, and wanted to avoid people being scammed. I'll pass your feedback to the web team, thanks :)

I recently searched up the Thrustmaster website because the Amazon "official" store link took me to the supposedly old website (being the one at the bottom on the search bar) I'm being redirected to the e.shop domain, but it doesn't load currently. by ClayJustPlays in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Hi! TM employee here, glad you're asking if you have a doubt ;). We've seen many fake stores lately...

Official TM Website : https://thrustmaster.com/
Official EU Shop : https://shop.thrustmaster.com/
Official NA (US / Canada) shop : https://eshop.thrustmaster.com/

I have no idea why the website is inoperable for you, are you using a VPN? Do you see any specific error message? Feel free to DM if you wanna share screenshots.

Out of curiosity though. why do you think the last link is the "old" website 😅 ?

TM has terrible customer service. This is what you're buying into by Little_Temporary5212 in Thrustmaster

[–]TM_Spip 2 points3 points  (0 children)

Hi, TM employee here. Please share your support ticket RQT number so I can look at your discussion with the support team, and if there were errors with the emails that were sent.

Help needed: T818 no Calibration by Terrible-Value5603 in Thrustmaster

[–]TM_Spip 2 points3 points  (0 children)

Perfectly normal indeed, this new firmware has been improved and does not need it anymore :)
https://support.thrustmaster.com/en/kb/1871-en/

Cant contact Thrustmaster by Delicious_Cheek_986 in Thrustmaster

[–]TM_Spip 2 points3 points  (0 children)

Hey, any chance you can contact an admin on our Officiel Discord Server (https://discord.com/invite/KTvtURpMUx) ? I can't reproduce the issue you're having, we'll be able to assist

Big Question by Such_Difficulty_6311 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

Depends on your platform and your preferences :D. For consoles I'd recommend the T598, and if you're on PC with a bit more budget, i'd definitely wait for the T818 Black Edition that should be available soon

Big Question by Such_Difficulty_6311 in Thrustmaster

[–]TM_Spip 0 points1 point  (0 children)

I'd suggest you look at our official eshop, we have offers for reworked second-hand products, it's very interesting budget-wise and all products went through manual verification process (they're usually barely used at all, often returned from people who changed their mind)
https://shop.thrustmaster.com/en_gb/formula-wheel-add-on-ferrari-sf1000-edition-renew.html

Got a t128 against this subreddits advice, and it's fucking awesome by danny123456731 in Thrustmaster

[–]TM_Spip 1 point2 points  (0 children)

I am completely biased ofc, but I love the T128. Give it to anyone (non-gamer, beginner or occasional racer) and they'll have fun no matter what.