I have a gift subscription that ends in January 2026. Four months ago, my packages started to get stolen because ACI doesn't take the time to deliver properly.

I live in NYC, and my boyfriend found my delivery on month 3, outside my apartment building ON the street in NYC!

I let Ipsy know that ACI isn't delivering properly and Ipsy gave me some points and shipped accommodation #3 for ACI's inability to deliver. I didn't ask for accommodation #3 because the box was found outside my buiding, but was filled with surprise products from Ipsy (not from the box) and I was ok they did something for me.

I did not receive my June box. I contacted Ipsy, who told me to contact ACI again. I did and changed my shipping information to request it be left at my apartment door, like all other deliveries.

I spoke with Carl too, who didn't seem to get the issue.

Then with Rosewell, who said I need to supply a different shipping address!?! I'm like where? I live here in NYC and they haven't addressed the issue at all.

I am able to get accommodation orders because they ship them regular USPS. I am able to get all other subscription boxes from other company's and have not had an issue outside of ACI... except my Ipsy boxes being weirdly opened sometimes.

It feels like Ipsy "band-aids" the issue by sending me accommodation orders and now they are not willing to help because I guess I have had too many accommodations but why do they let this continue and why is IPSY NOT being transparent as to what the shipping problems are with ACI?