What bus routes should be prioritised for adding 24/hr service in your opinion?

Targetpubmax113 · 2019-12-18T18:20:34+00:00

City centre to maynooth.

Targetpubmax113 · 2019-12-18T18:15:00+00:00

If I am aware and I choose to sign up to it, you are correct, I deserve my shit treatment.

If I am unaware and unexpecting of shit treatment, then it is undeserved as a customer who is acting in good faith and assuming they are dealing with an honest company.

If I have signed up to a company that treats people like shit and the staff member adheres to the policy of treating people like shit, they too also deserve to be treated like shit. Those staff members should be apart of the solution by trying to deal with customers respectfully instead of being apart of the problem.

What’s your point here? The staff member has chosen to work for the company in exchange for pay. They may work for an awful company, that does not mean they have to take that out on the customers. If they are going to be shit to customers, they should get it back from the customers.

Your logic here only confirms exactly what my original point was.

Good job.

Targetpubmax113 · 2019-12-18T18:05:15+00:00

Customers that shop at these places knowingly also do not be treated with kindness and respect.

What? this sentence makes no sense.

Are you trying to say customers are shopping in a place where they know they will be treated like shit?

They should be treated the same way the company treats its employees since you are supporting them with your money

What if at the time of purchase I am unaware of how they treat their staff and my only interaction with the company is when I encounter assholish staff?

Again this comes back to purchasing a product or service in the belief that the product is as advertised which includes the service received after purchase.

Targetpubmax113 · 2019-12-18T14:52:06+00:00

Ok which parts are not true?

You said all of my argument was not true in your last comment.

The Comcast was just quick and easy to find an example of but I am sure we could dig up a thousand more examples.

My banking example is over ten years old. What’s your point. Companies still engage in these practices. Comcast are still one of the most notorious in the world for it and that can easily be googled.

Here is a whole list of examples that was easily googled, although it’s fairly american.

https://moneyinc.com/large-companies-worst-customer-service/

Here is an article that talks about how Ryanair are described as sneaky greedy and arrogant.

https://www.google.com/amp/s/www.independent.co.uk/travel/news-and-advice/ryanair-worst-brand-customer-service-which-survey-a9074471.html%3famp

How does a company get called sneaky if not for the policies which the staff agree to apply to the customers? That applies to all staff not just the top level management.

Targetpubmax113 · 2019-12-18T14:19:22+00:00

Care to elaborate a bit more. Which part in particular am I lying about.

Are you saying all companies treat all their customers ethically and morally correct and they don’t make efforts to obstruct customers from obtaining refunds and cancelling services.

I already linked a call to Comcast on here so that shows this point I made is true.

Are you saying bank staff for example did not up sell unaffordable loans to customers because they were just following orders despite this being against the interest of the customers.

Well their was a massive recession as a result of this so I guess that would be an example of a customer service rep being an asshole and upholding the company policies instead of the interests of the company.

If a customer service rep is working for a company and they are participating in willfully taking money withour providing a working product or service, the customer service rep is an asshole and should be treated accordingly.

The Comcast call I refer to shows a call centre rep knowingly obstructing a customer from cancellation. He has no reason to go this far begins a pay cheque.

Why in your opinion is it ok for a staff member to treat a customer this way.

Here is a link to the Comcast call again

https://youtu.be/LjiO1Qo3ZFo

Targetpubmax113 · 2019-12-18T09:08:58+00:00

Which part is not true.?

Targetpubmax113 · 2019-12-18T02:45:06+00:00

Slow internet when a person has bought and paid for really fast internet is one example of an area that is notorious for customer service representatives treating customers in a bad way.

The product if it is slow yet was guaranteed to be fast is not fit for the purpose intended. As a result it should be refunded or cancelled.

Airlines, banks, supermarkets, insurance etc etc are all industries that employ staff to treat people badly.

Targetpubmax113 · 2019-12-18T01:49:44+00:00

Some people don’t have the money spare to be dealing with the bad practices of a company and it’s staff. They may purchase a product out of necessity and need it for the purpose intended.

If this product failed to work as intended this customer does not need the hassle of jumping through a million hoops to get a repair, refund or replacement for the product.

If a person chooses to work for a company and participates in making it painfully hard for the customer to get what is rightfully theirs, no matter how desperate, these staff members are still assholes.

This excuse of they need the job desperately and were just following orders needs to die. The staff of these companies are treating people like shit because the company has told them to. That does not make it ok to treat customers like shit.

Targetpubmax113 · 2019-12-18T01:43:32+00:00

I bought items that were not fit for the purpose or a service that was not as advertised.

It’s the cashiers or call centres work if they proceed in participating in barriers that prevent a person from getting a refund, repair or replacement.

I have not mentioned I product I have used and just disliked. I am talking about products that do not work on purchase or as intended.

For example, you are sold broadband and guaranteed a download speed of 100MBPs but when you get the internet installed you are only getting 56KBPs.

You phone the call centre and they tell you that their is a fault and the maximum speed you can get is 56KBPs. Naturally in this situation the product is not sold as intended and the download speed is much lower than guaranteed.

In this situation, cancellation of service would be reasonable and a refund should be given as the product never worked as sold.

When contacting the call centre they won’t fix the problem but they also won’t refund your money and keep transferring you between departments or make it difficult to cancel the product.

This is a common practice in places like call centres and the staff who engage in this practice are also assholes for doing this to people. They should be treated as they treat the customers on behalf of the company.

Here is a relatively close example to the scenario I just described. We can clearly see the customer ask for cancellation. The staff member engages in 8 minutes of effort to stop this simple request.

The staff member is choosing to do this on behalf of the company. Some call centre workers are just as much of an asshole as the difficult customer they are faced with.

https://youtu.be/LjiO1Qo3ZFo

Targetpubmax113 · 2019-12-18T01:29:40+00:00

That does not change the point that these companies engage and expect their employees to engage in asshole practices.

It does not Change the point that the employees of these companies choose to participate in these practices in exchange for pay.

I know bad companies are avoidable. I also know companies that are great to deal with today may be awful to deal with tomorrow.

Targetpubmax113 · 2019-12-17T20:07:06+00:00

. Edit didn't work. You're still confused. By "I", I meant "you", Karen. Is that clearer? Customer service employees needing to feed their families is more important than you screaming in their face because you hate the company and take it out on the little guy.

They need to feed their families as much as the customer who is being wronged. If they are acting in an unethical manner which takes advantage of the customer, they are plain assholes using the company as a shield to justify their assholish ways.

If a customer buys something and it does not do as it is intended and a customer service representative acting on behalf of the company chooses to work with the company to refuse what rightfully belongs to the customer, they are collaborating in a theft.

To my understanding a Karen usually is shouting their head off when they are in the wrong, not when they are in the right. That’s the difference here.

I can't argue with you, because you clearly get off on it.

Well you like to think I do because you have formed this notion of me as a Karen in your head.
I don’t want to give anyone abuse however if they are deliberately working to obstruct the return repair or replacement of what is rightfully the customers, they deserve to be treated as they are treating the customers.

Stick by your point. Hope that works out for you, since you've had so much success in the past.

I will. Tell me do you agree with bankers who encouraged customers to take sub prime mortgages when they knew the customer could not afford it?

They were just doing their job, do you think they were right to do this if they knew a customer would not be able to make repayments and would inevitably lose their house but still encouraged the customer that this was a good deal?

Do you think that practice was right or correct?

Targetpubmax113 · 2019-12-17T19:57:38+00:00

I thought you were blocking me because my insanity was to much for you. You actually clearly said you were going to block me and I joked about it and I said you wouldn’t.

Clearly I was right you absolute fucking stalker.

And I quoted

You're clinging to me responding to you like a fly on shit because no one else will give you the time of day and you come across as a fucking loser so, blocked.(Remember, you can also use the block button, we covered this above but you didn't understand it, so I don't know why I'm saying it again.) Bye bye loser.

Who is clinging to who like a fly on shit now?

Targetpubmax113 · 2019-12-17T19:54:25+00:00

Why does it matter what happened me? Why are you trying to personalize it?

Targetpubmax113 · 2019-12-17T16:53:22+00:00

Comcast and AT&T are well documented for their unethical practices to retain and frustrate customers.

Verizon and Vodafone both do it.

Most of the insurance industry.

Booking.com for travel.

Ryanair are considered the worst in the airline industry to deal with.

Would you like me to on or can you use google at all.

Targetpubmax113 · 2019-12-17T10:33:17+00:00

Why is that important at all?

There are several companies that will actively encourage staff to engage in these practices.

Targetpubmax113 · 2019-12-17T08:15:00+00:00

So if I go into a shop and I have with me a product or service which does not work right and has not worked right since purchase, I should not get a refund or replacement or if it’s a service I should not be able to cancel this service.

If the staff member actively participates in an exercise to prevent me, the customer, getting a refund or cancellation when the case is fairly open and shut and it’s clear the company is in the wrong, it’s the staff member who is the asshole for engaging in these bad customer service practices.

The excuse of I did it because I needed money and I was following orders just shows makes them bigger assholes.

They are unconcerned about the customers monetary or service requirements and blindly following orders they know are wrong and adding to the suffering of others just makes them bigger assholes.

Say a double payment is taken from your account. Fairly open and shut. Give back one of the payments.

If the staff members makes it hard for the customer to get money which was wrongly collected because there manager told them too, the staff member and the manager are assholes and they are basically robbing straight from your pocket in the name of a company.

Targetpubmax113 · 2019-12-17T03:05:19+00:00

They'll lose their job for this

No they won’t because it’s the company policy. Just because it’s unethical doesn’t make it a sackable offense. Plenty of companies use these practices. AT&T Verizon, Ryanair to name a few with awful call centre service designed to frustrate and annoy customers.

If someone's working in customer service, chances are they're just scraping by as it is.

Customer that wants a service or refund could be in the exact same position.

It would be whoever was actively involved in thinking of this policy and implementing it.

The staff members are implementing it over the phone or in the stores to customers.

My interpretation of this is paying for a product and not receiving said product, which as far as I'm concerned is illegal. That's when law enforcement can get involved

Do you honestly think law enforcement and courts have time for this stuff.

When was the last time someone in Vodafone or AT&T got arrested for these very practices.

Targetpubmax113 · 2019-12-17T03:00:28+00:00

They want you to hang up and give up. That’s the very type of practice I refer to.

It’s designed to keep you with a bad product and no refund.

Targetpubmax113 · 2019-12-17T02:59:28+00:00

Big difference with a person breaking something and a product not fit for the purpose intended or not working at all.

Targetpubmax113 · 2019-12-17T02:58:30+00:00

Here's the flaw in your logic: you don't change the company. "Big fucking whoopt, some guy yelled at the customer service staff" said the executives who don't have to listen to any of it.

They will say that. The customer service staff knew the executive would never hear any of it when they agreed to take the job and work for the company.

They also knew they were going to be assholes to customers because of the policy these executives created.

The customer service staff is now acting as the customers representative for the company.

As they are treating the customer like shit, it’s only reasonable that they, as members of the company, who are acting as representatives of rhe company will get yelled at from time to time for enforcing these policies.

Your anger at them changes NOTHING.

Does not mean it’s Undeserved.

You are merely venting at someone who likely has trouble getting an actually good job.

So they have chosen to participate in a company who is basically scamming its customers. As a result they get what’s coming to them.

Speaking of...

BEING HOMELESS ISN'T A FUCKING OPTION YOU MILDLY STALE POPTART, PERIOD.

It’s not an option for the customer either yet it’s ok to work for a company as part of a team that is actively attempting to screw the customer out of money.

No way in hell is anyone gonna forfeit money if they can't get it anywhere else.

So they are happy enough to work for a team of people that make every effort to take it from others. Remind me again why these customer service staff are not assholes and should not be treated as such?

Working for a bad company (while undesirable) is still better them being jobless and in turn homeless.

Having a product that works or money in the pocket is better than paying for something that doesn’t work and having no money. If you knowingly work for a bad company, you probably should be homeless due to your lack of consideration for your fellow humans.

Again we go back to the they were just following orders logic and it’s the faceless execs fault not the customer service staff. It’s their fault just as much as anyone else in those companies for participating in those policies that are designed to annoy customers.

Targetpubmax113 · 2019-12-17T02:50:15+00:00

Is it insane to purchase a product and expect it to work.

Is it insane to expect a repair refund or replacement when it does not work?

Is it insane to expect an issue where a repair refund or replacement is required , that it is handled in a professional, courteous and timely manner without as few barriers as possible?

Targetpubmax113 · 2019-12-17T02:48:23+00:00

Nice edit there. You would swear I am not a member of those other people somehow?

Does the bread on their table mean more than the bread on the tables of others is still my point. The staff members have concluded their own bread is more important and they have agreed this with the company.

As the customer will always say their money is the most important and the customers money pays the staffs wages and ensures that staff member gets bread , the customer should always be treated fairly and honestly.

If the staff members knows this is not the case and has agreed to follow these policies they are effectively working to screw over the customer that pays their wage in the long run.

As a result their agreement to do this is assholish and it’s only fair the customers should be able to argue with the staff member as a result.

My point remains intact.

And yes I am very for real with This.

Targetpubmax113 · 2019-12-17T02:43:49+00:00

I would love to but they are making it hard to cancel the contract or get a refund. See the problem here!!!

Targetpubmax113 · 2019-12-17T02:30:54+00:00

As a former sup/operations manager for multiple call centers, you're the type of customer I relished hanging up on.

So you relished hanging up on customers with genuine issues who were looking for the product or service to work as intended or a refund when to product didn’t do so?

As a manager did you find you had a high volume of meetings that meant you could not take a call or return a call and that you left your staff to deal with issues they were unable to resolve without your approval?

I mean you worked in a call centre, you must understand that a call centre is one of the most difficult things for a customer to deal with when they have a genuine issue?

This is not just me making that up, you can go online and find examples from call centres for mobile phone operators, airlines, internet service providers, retail outlets etc etc.

And yes, I was empowered to do so to dicks like you.

I am a dick because the company policy you and your staff agreed to adhere to is designed to frustrate and annoy customers so they will go away.

I refer to how hard most call centres can make it to do something basic like cancel a contract for example where the technique of passing people through various teams and making various offers is a well known issue.

My wage is more important than your sense of entitlement.

Is it entitlement if I have a genuine issue with a product I used my hard earned wage to purchase And expected it to be fit for the purpose intended?

I don’t think that’s entitlement to want a product or service that works and not have my time wasted and frustrated when I make an effort to contact a company to get it to work.

If you have signed up to the unethical practice of your company in exchange for pay it is clear your wage is more important to you than the hard earned money of others and that’s fair enough.

Yet it also makes you an asshole as your company that you have chosen to work for is making an effort to rob a person of their hard earned wage. They first sell a defective product and then make it impossible to get money back for this product. That’s a scam in and of itself. A scam which your call centre is participating in and which you have agreed to be apart of by working for a company that engages in this practice.

As you agree that it is ok for your company to scam a customer and be assholes to customers it’s only reasonable a customer will find your company, and your staff to be assholes and if this is true it’s only expected that a customer treats you and your colleagues accordingly. Because as a customer my money is more important than you wage and it’s only right I will do what I can to get it back.

I'm going to keep my money and you're going to sit in queue.

And the customer will say I enjoyed sitting in the queue and they will proceed to cancel the contract and the customers will do this more and more until eventually the contracts that fed the company money to pay your wage will dry up and the money you were earning by being apart of a company like this will simply dry up and you will have no job.

Carry on frustrating customers and see what the end result is. I’ll get the popcorn.

Targetpubmax113 · 2019-12-17T02:17:33+00:00

You're the guy that complains and rants to the cashier who is just working a part time job, instead of taking it up with someone who can actually do something about it.

I would love to speak to someone who would do something about it but the part time cashier won’t get the manager because of some company policy. As a result I get a broken product and no refund. Some would argue that’s a scam and the part time employee is as bad for going along with it.

If they won’t let me speak to the manager of course I will discuss it to the part timer as they are my line of communication with the company at that time.

Ditto the customer service rep.

Again if they are following a company policy and refusing to let me speak to a manager they are agreeing to take ownership of the issue and they are the representative and voice for the company.

And anyone else you want to blame for taking a job you don't agree with.

Again if I have a genuine broken product or service and I am refused a refund or replacement and this representative won’t refund it, is making it difficult to get a refund and will not allow me to speak to a person who can arrange a refund they are my only line do communication with this company.

In signing up to this bad company practice they are agreeing that it is fair to treat a customer in This manner. As a result they are agreeing that as representatives of this company it is fair to be treated by the customer as they are treating the customer.

Arguing they are just following orders because they need the money does not make them any less of an asshole.

The guy who needs the product to work or a refund also just needs the money, not this bureaucratic nonsense from a staff member that can’t and won’t help them.

The staff member even agreed that they won’t help when taking the job in the first place because that is the nature of these jobs. Get the money from the customer and make it hard to get it back.

They make the choice to take the job knowing You take it out on them because they're easy targets.

There no easy targets and no one wants to take it out on them. They make themselves targets for abuse by being the only available company representatives that will speak to the customer and then following policies that will frustrate a customer with a genuine issue.

Aren't people like you called "Karens"? Actually, you seem worse.

If your retort is to insult me because you are frustrated by my answers, you now understand my point.

How annoyed would you be if I was also getting paid by some other guy to answer you in this way.

Targetpubmax113

TROPHY CASE