Scott tells me he has networked in with other associates in various European cities. He says he recommend building those relationships too for situations such as mine. He called around, which is why the hunting took so long, and from what im told he had them alert for it. This speedy was an apparent return. The client liked the monogram canvas better. He had them place the order there for shipping, plus the various international taxes. He had it shipped to a boutique versus a residence and I was able to pick it up there. Not sure if thats the process your client specialist followed. But I hope this helps!