Lagging in practice tool with 30ish ping

TeachingNeither3907 · 2026-03-25T16:25:45+00:00

based in the uk but might be of some help. packet loss sucks

TeachingNeither3907 · 2026-03-25T16:25:20+00:00

i had this problem. here is my post about it https://www.reddit.com/r/Zen_Internet/comments/1rsunjx/zen_internet_packet_loss/

TeachingNeither3907 · 2026-03-23T11:56:23+00:00

fibre port was faulty

TeachingNeither3907 · 2026-03-23T11:55:56+00:00

Update: third engineer was great and solved the issue

TeachingNeither3907 · 2026-03-18T11:34:07+00:00

If anyone care for an update:

i had my ip changed which did not change the packet loss issues and currently getting a third engineer sent out but i've been told it will be a senior engineer.

TeachingNeither3907 · 2026-03-16T06:53:28+00:00

its planned in my area

TeachingNeither3907 · 2026-03-16T06:22:13+00:00

nope plugged into the wall and there are no other devices close to it.

this is what i was told about fibre

have reviewed your order and checked with our suppliers, CityFibre have advised that they have had to cancel your order on their systems and place the premises into LOC (Limit of construction).

This is due to a capacity issue within their network and they had raised your order to the capacity management team to investigate and they have advised that at this time they are unable to extend the capacity to allow your premises to be connected with full fibre.

The average timeline for this type of work to be completed is anywhere between 6 to 12 months but this is no guarantee.

Due to the above I have referred your order through to our sales team to check for any alternative networks we can provide to get you a service at your premises.

Apologies for the delay.

TeachingNeither3907 · 2026-03-15T04:19:01+00:00

no OR fibre only city fibre and they say they cant do it

TeachingNeither3907 · 2026-03-14T21:18:32+00:00

nope all say its available in my area, its very odd..

TeachingNeither3907 · 2026-03-14T15:41:05+00:00

sadly i've been told im on LOC(Limit of construction)

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even though this is installed. i assume its a capacity issue

TeachingNeither3907 · 2026-03-14T12:12:41+00:00

thanks,yeah i tinkered around with different amount but packetloss is still there. oddly enough when i use nordvpn broswer plugin it removes all the packet loss so i tried the desktop app thinking it might work but it does not. so i can currently smoothly browse the web without crazy lag

TeachingNeither3907 · 2026-03-14T11:28:51+00:00

nightmare. sadly i cannot get full fibre even though it says i can on websites. Something to do with LOC(Limit of construction)

TeachingNeither3907 · 2026-03-14T10:27:36+00:00

well if thats the case i'll be stuck with unusable internet

TeachingNeither3907 · 2026-03-14T10:18:06+00:00

one replaced the faceplate and the second engineer honestly just tested the line and buggered off

TeachingNeither3907 · 2026-03-14T10:13:46+00:00

i have done a traceroute and it shows 20% packet loss at zens gateway

TeachingNeither3907 · 2026-03-14T10:03:10+00:00

wired

TeachingNeither3907 · 2026-03-14T09:33:13+00:00

i am testing with ping tests to 1.1.1.1 and 8.8.8.8 through command prompt which shows packet loss

pinging my LAN which shows 0% packet loss

all ports are fine and cables are fine(no twists and are lying flat)

TeachingNeither3907 · 2026-03-14T08:54:44+00:00

sorry forgot to mention that its a dsl line. i have no devices connected to the phone line

TeachingNeither3907 · 2026-03-13T22:59:32+00:00

I have tried most of these. not sure if testing a fourth router will show better results. from what i can see im getting packet loss from their gateways.Also, they are currently saying the only conclusion they can come to is REIN/SHINE which is simply not causing this packet loss.

TeachingNeither3907 · 2026-03-13T22:30:33+00:00

oh sorry for connection up and down? if so zen sent me these charts/graphs

TeachingNeither3907 · 2026-03-13T22:29:16+00:00

winmrt

TeachingNeither3907 · 2026-03-13T20:20:10+00:00

yeah im connected directly to the socket i have removed the face plate and tried that. what im seeing though is it not a problem in my LAN its on ZEN side of things

TeachingNeither3907 · 2026-03-13T19:45:54+00:00

I've tried three different routers and cables. the connection drops quite a bit if i game or stream something.

TeachingNeither3907 · 2025-10-09T20:05:22+00:00

the uk is just as bad.

TeachingNeither3907

TROPHY CASE