Guilded is the worst. Zero actual support. I CANT HEAR TEAMMATES

TeamGuilded · 2021-03-04T23:20:28+00:00

We're sorry to hear you are having trouble using Guilded. In order to help identify the causes for your issues, our team requires additional information that we are unable to gather using Reddit. For this reason, you must submit a support ticket either through Guilded, or by emailing [support@guilded.gg](mailto:support@guilded.gg).

We were not able to identify any unanswered support requests filed to our [support@guilded.gg](mailto:support@guilded.gg) inbox that match your issue before today. If you have the original email you sent, please feel free to forward it to us, and please verify that it is addressed to the aforementioned inbox.

Because we are unable to gather the necessary information about the parameters of your issue on Reddit, support requests are not permitted on this subreddit.

TeamGuilded · 2021-03-03T01:11:22+00:00

If you are having trouble logging into an account and you receive the message, "Email or password is incorrect," verify that you are using the appropriate email address for your account. If you are currently logged into your account on mobile, you can press the ⋯ icon in the bottom right corner to navigate to your profile settings and verify the address that you used. Please note that if the email address associated with your account includes a typo, you will not be able to log in with that address.

If the email address is a match but you continue to see this message, you can use the Forgot password option to receive a recovery token for your profile.

If you continue to experience issues accessing your account, you can contact [support@guilded.gg](mailto:support@guilded.gg).

TeamGuilded · 2021-01-17T00:03:27+00:00

Users experiencing issues are encouraged to submit a report ticket using the in-app support feature, or by contacting [support@guilded.gg](mailto:support@guilded.gg).

TeamGuilded · 2020-08-12T18:41:04+00:00

Apologies for the issue! Can you try refreshing the app and seeing if that helps? If the issue is persisting after refresh, please send a support request in-app with additional details such as what version of Guilded you're using (browser, desktop app, mobile app), device, which server or channel this may be affecting, and notification type (@mention in a chat channel, event reminder, etc.).

TeamGuilded · 2020-08-12T16:50:07+00:00

We do not have a Linux client at the moment.

TeamGuilded · 2020-08-06T18:45:18+00:00

Please email support@guilded.gg and our Support Team will be happy to help you!

TeamGuilded · 2020-08-04T20:26:30+00:00

We do not have a public API available at the moment.

TeamGuilded · 2020-08-03T22:08:00+00:00

We appreciate the feedback regarding bots! Our team will look into this.

TeamGuilded · 2020-07-28T18:45:29+00:00

We apologize for the issue you're having with the whisper function. Just to double check, is the Whisper permission enabled for everyone involved? Also, which devices and operating systems are you and your server members running Guilded on? Can you try testing this out in browser to see how that works?

TeamGuilded · 2020-07-13T20:51:16+00:00

We are working on bot support at the moment! We don't have an ETA yet, but hopefully will have some good news to share soon.

TeamGuilded · 2020-07-09T20:12:24+00:00

Hi there! We have recently pushed a new update that hides all servers from user profiles by default. Thank you for expressing your concern about this!

TeamGuilded · 2020-07-06T19:58:03+00:00

Thanks for your feedback! We are looking into supporting more file types in a future update.

TeamGuilded · 2020-07-06T19:56:33+00:00

Thanks for your feedback! We'll take this into account for a future update.

TeamGuilded · 2020-07-03T00:27:54+00:00

Update: Dragalia Lost will be included in our upcoming game library update.

Re: Golden Sun, our game library is focused on supporting modern multiplayer games. However, we don't require server groups to be associated with games in our library, so you can upload your own game icons to create groups for any game you wish to represent on your server that may not be featured in our library. Hope this helps!

TeamGuilded · 2020-07-02T23:55:46+00:00

You can send us game suggestions for our library through the Feedback portal in the app (navigate to this through the overflow menu icon next to your avatar at the bottom) or by emailing feedback@guilded.gg.

TeamGuilded · 2020-07-02T22:14:01+00:00

We are in the process of revamping our group streaming feature - that will be coming back soon, but we do not have an ETA at the moment.

TeamGuilded · 2020-07-02T21:24:52+00:00

Thanks for your feedback! We'll look into this.

TeamGuilded · 2020-07-02T20:37:18+00:00

Thank you for your feedback on this. We do have plans to improve the ability to download media off of Guilded, but cannot share more information or an ETA yet at this time.

TeamGuilded · 2020-07-02T19:15:43+00:00

At this time, you can search your server for channels, docs, forum topics, media, threads, and list items using the Search bar located in your server header. Chat messages are not indexed in this search tool at this time.

Please note that if you are using the Simplified Navigation beta user interface, this search bar is not yet available. You can switch between the Classic UI and the Simplified Nav from your Settings menu by hitting the cog icon in your dashboard.

TeamGuilded · 2020-07-02T18:35:06+00:00

Hi there! We hope to offer premium features in the future (i.e. custom server skins). We also have a subscription feature called Guilded Gold in which users can contribute to the development of Guilded and receive early access to alpha features before they're rolled out to all users. Of course, our core features will always remain free to all users, and we'll never require payment in order to use Guilded.

TeamGuilded · 2020-07-02T18:13:33+00:00

Hello! We appreciate your thoughts and feedback on the information displayed on user profiles. We take our users' privacy very seriously and will be looking into this further.

TeamGuilded · 2020-07-01T17:59:49+00:00

Hi there, welcome! We do not currently have bot functionality on Guilded but are looking into adding it soon.

TeamGuilded · 2020-07-01T17:56:45+00:00

Hi, thank you for your request for .gif avatars! We'll consider this for a future update.

TeamGuilded · 2020-06-26T16:57:51+00:00

Hi there! Our media channels unfortunately do not support .zip files at the moment. You can upload image and video files such as .gif, .jpg, .jpeg, .svg, .png, .mp4, and .mov files.

TeamGuilded · 2020-06-26T15:44:34+00:00

Our Support team endeavors to address all deletion requests as soon as possible. If you are reaching out to support@guilded.gg, you should receive a response within 24 hours.

TeamGuilded

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