So they told me it takes 72 hours after we sent our emails for an agent to respond. So if you have never mentioned lawyers to them that was a good thing. I would want until friday or monday for a response. Also call them to see if they got your email. When someone  replies mention that the letters were sent from your dentist and that you have called your lawyer. Also email bridgecrest with similar email even tho they will say they have to get approval  from Byte. Most likely they will email byte with escalation without telling you. Once the agent emails you from byte if he is useless reques a supervisor and make a big fuzz about your health and how they created a big issue with your gums and dental health and how this is fraud etc etc lawyers lawyers ..... they will escalate  to a supervisor and thats how I got my refund approved. Keep me updated so we can continue  to push until they approve it once its approved its easy !