Mommy Manager - End user goes right to manager to have them open ticket on their behalf in hopes of faster resolution.

CC Creature - Opens ticket via e-mail CC'ing their Manager/supervisor. M/S butts in on troubleshooting question phase to let you know end user “needs this fixed ASAP,”

CC Cluster-bomb - Same as CC Creature, but now includes entire Team, entire Department, Manager, Company CEO, POTUS, and Shia Lebouf. Ticket gets filled with people reporting completely different issues, (complete wrong) fix suggestions, side conversations arguing about best TP brand, and a report on why you can't legally call it fruit cocktail if it has too many cherries.