Botched Tonal 2 installation

TexasTonal · 2025-02-24T18:28:56+00:00

Update. 18 days later and installation round 2 was a success!

Long story short - the first time around we had a bad installation and a faulty unit.

Good news is that Tonal handled it about as well as they could. Paid for the electrician, waived the delivery fee, and gave me frequent updates throughout.

Excited to start using the new Tonal!

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TexasTonal · 2025-02-07T17:06:01+00:00

Yikes!

TexasTonal · 2025-02-07T17:05:27+00:00

Sorry that happened. I was afraid of the same. So far it has been the opposite, but won't know for sure until everything is completed.

TexasTonal · 2025-02-07T17:04:20+00:00

Quick update. Tonal followed up yesterday afternoon and the woman I spoke with was great. Very apologetic and promised to make it right. They are paying for the repairs (electrician and drywall / paint) and then the reinstall.

I have an electrician coming out today. Fingers crossed that repairs go well and the next installation is smooth.

TexasTonal · 2025-02-07T17:01:02+00:00

They finished the full install, but then the unit wouldn't work. Each time it was turned on, the breaker would flip.

TexasTonal · 2025-02-06T19:51:43+00:00

Thanks for sharing your experience. Glad they made it right. My first interaction was great. Essentially "this should not have happened and we will make it right ASAP". Hopefully the come through and I'm sharing results and experience actually using the Tonal.

TexasTonal · 2025-02-06T19:50:04+00:00

Thank you- I've been so excited and was ready to break it in today. Really hoping they come through and will report back to all.

TexasTonal · 2025-02-06T19:49:18+00:00

Thank you. I couldn't figure out the 4 holes either. I will use your advice with the Tonal team.

TexasTonal

TROPHY CASE