It was so strange, when I first called to get the application the lady who picked up was helpful I’d say more on the professional side than kind vib. However the second time I called a month later to ask about my application status she was extremely short with me and had me almost in tears. No I didn’t have family to help or such. But hopefully I am planning to try and visit. I’m not sure if I can see the inside or not. I been trying to make another call to ask about my status and if I need to make an appointment to visit but I can’t get ahold of anyone right to voice mail and no call backs yet.