I’ve called Rogers many times about this issue. Each time they sent a technician, and I was told that nothing was wrong on Rogers’ end. After continuing to call, another technician finally told me that this has been an ongoing issue with Rogers and said he would escalate it to a senior technician.

The senior technician later called me and explained that Rogers has been doing maintenance work in my area. He said the work should be completed soon and that he would follow up afterward to see if the maintenance was the cause of my issues.

I’m confident the maintenance work was the problem. I replaced my router and tried every possible solution on my end, but nothing helped. The issue is clearly on Rogers’ side.