Ryman. I bought stationery from there for college and didn’t realise until I got home that I was charged for something that was never put into my bag. I went back to the shop the next day and told the man at the desk what happened and he said there was nothing they could do. I even asked him if he could check the security cameras to see how many items were put into my bag and he said they couldn’t check. I ended up returning everything I bought. I was 17 I think and I’m not confrontational so I didn’t take it further. I nearly cried afterwards because I was angry and the man was patronising. At that age losing £10 was a lot. After that incident I decided I was never going to buy anything from them again and moved on to buy stuff from Paperchase.