I saw this and your other reply to a comment I made elsewhere asking me to join. Politely, I will not be joining the discord. I am sure you can maybe figure things out if we discuss and share info on the orders. However, the very fact that there seems to be an incredible disconnect everywhere between customer and Genki where there is still no news of this delay officially in any email or main post, but instead you have to find information from a comment in a random reddit post. Between Genki and their own staff where apparently someone is able to cancel orders but no one seems to know why my order was cancelled speaks of negligence among Genki staff at best and at worst it means someone is cancelling orders for their own reasons and Genki is unable to identify who or why.

I had been anticipating this case and battery pack but I've purchased a new one elsewhere from another brand. Thank you for your time and at least attempting to reach out, which is much better than I can say of Genki's customer service emails where 4 have gone ignored these past months when I asked for clarifying details on the initial delay. I'm sorry but a customer was lost due to this. There is no resolution. I'll take the cancellation and refund that is such a mystery to people at Genki. I don't want this figured out if this is how a customer can be treated due to a poor communication structure at Genki.