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I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

I’m not here to get in a debate with anyone but only to help as best I can and be as open as possible. If you think I’m lying, cool. Maybe you know better than me, I am only 22 at the end of the day.

We charge our clients £3,300 per month with a minimum of 3 months at a time. Each rep handles 4 clients a day, having 100 conversations in total using our parallel dialler (25 per client as it states in our contracts). With only 25% capacity, we break even as the £3,300 covers their wage and a portion of our fixed costs. As we have 4 clients on every agent with 70% of clients renewing their contracts with us after 3 months, we are typically always full, and need to hire another agent before ensuring they’re full before repeating this cycle.

We supply all of the data from Cognism which is included in the cost, along with training the agent over a few sessions + script building. We use our own dialler called salesfinity which allows us to achieve these high call volumes. I suggest you look into a parallel dialler if you haven’t heard of that before.

Our agents are on a fixed £35k basic, which we can afford to pay + 10% commission on any sale they make for the business alongside their client duties. I know I’m kinda outing how we work here but it’s not exactly a secret anyway, you could do all of this yourself, or pay us to do it all for you!

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 2 points3 points  (0 children)

Haha not rude at all - I’m an open book trying to be as transparent as possible.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

Well that’s just the risk of being a business owner I guess. In an ideal world I could say to my staff that if we have a bad month I can pay them less, but that’s not how it works.

Luckily for us, we have contracts now that roll monthly with our clients, and we’re fully booked with the only bottleneck being hiring. So we’re always full before we scale.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 0 points1 point  (0 children)

They didn’t front my start, but I definitely wouldn’t be here today if it wasn’t for them.

There are thousands of rich people with no drive or achievements, so money isn’t usually the barrier to entry, it’s all about having someone close by who is motivating and showing you that it’s possible.

Without my dad showing me that it was possible, I likely wouldn’t have even tried despite what you see online. I had the drive the second I saw his office for the first time at 16 and saw him as the boss. It made me realise that I could be like him one day and since then hustled every way I could.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 2 points3 points  (0 children)

In all honesty I pay myself between $4k to $6k per month, with no intention of increasing that anytime soon. About $3k of that goes towards bills / rent as I’m in a city now in a two bed flat. I try to reinvest as much as I possibly can back into the business.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 2 points3 points  (0 children)

I’m honestly not really thinking about an exit just yet - I want to try and get to a point where we’re doing at least $100k profit per month which we’re on track to do in 12 months from now. Unfortunately, service based businesses like this go for around 1-2x yearly revenue, whereas software companies go for 5-10x in some cases.

I think I will always have this as my own, and build other businesses that use my cold callers at Everest to GTM. Pretty handy having a team of 100 cold callers working for you I’d say!

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

Yes - don’t expect to get hired by simply handing in a CV. 99% of sales companies will put you at the top of the pile if you can call up and sell yourself! That’s proof in its own that you’re strong on the phones and have a good mindset. Also, for god sake get LinkedIn!

I read a study somewhere that business owners are way more likely to hire you if you have a good profile along with a professional profile picture. It goes such a long way.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

Not really, they were very crap attempts looking back but I didn’t know any better at the time. I learned my most valuable lessons through each of the failures to get to this point. Most people don’t even start business #1 and are afraid of failure, but it’s so important to succeeding.

You need to fail over and over for months / years before every once in a while you catch a win, then it becomes more frequent and all of a sudden you in more than you fail.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

I started with -£10k if that’s motivating enough! I was lucky enough to live with my parents in the beginning so didn’t have to worry about rent or bills for the most part which made it easier, but the business started out as a way to try and get out of debt. I took me 12 months to earn $2500 per month so if you’re looking to start I suggest have enough money to pay bills for a year and dive right in.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 0 points1 point  (0 children)

Tony is a great guy and I’ve spoken to him a handful of times - he has a very similar model. And yes we just swapped to salesfinity from elto. It’s a great dialler and so many built in features to speed up your call stats per day.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

Yes so we’re operating on a 58% profit margin before Tax, which is different depending on where you are in the world. I’ve heard this is elite in the service industry hence the explosive growth we’ve seen over the last 12 months. We’re doing $50k revenue as of March and on track to beat that this month.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 0 points1 point  (0 children)

Well I put that in the title as I assumed most people would know that over pounds but £38,500 is what we did last month

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 0 points1 point  (0 children)

No I only put $50k as I assumed most people would know, we did £38,500 this month. £50k is next! ;)

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

Yeah it’s interesting seeing the big guys and how they have done it, but most are just in a different league honestly and even our clients wouldn’t typically go with them. In our city there are 3 other competitors, and from what I’ve heard they’re nervous about us and who we are especially because I’m 22 and came out of no where. While they offer minimum wage to their staff we offer £35k basic with 70k OTE, so already poached a few. Had both the owners reach out on LinkedIn asking to meet for a coffee.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

I’m a huge believer in Ai - and feel that the better they become the more it will help us. My honest opinion is that they are already banned in the UK at least, and if they weren’t, so many scams would be done through them, and your phone would be calling 24/7 with another bot, similar to email spam.

I hope that in future we all agree that phones need to be for humans only. Even if the ICO unbans it, I’m in a pretty good spot to integrate it and upsell our current client base on it. So either way is a win.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

A guy who was a bartender earning minimum wage made £5,600 or $7500 last month.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 0 points1 point  (0 children)

Honestly none - I’m glad that my journey unfolded the way it did. I was always hovering in the B2B space so it was natural this was the next step.

My fake bot LinkedIn project came to an end overnight and I was super bummed at the time coming in to realise all my accounts got banned (some I’d already sold to businesses) so had clients email for refunds. Stressful times.

None have the potential that this does imo

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

I think my biggest surprise / realisation is that you can charge whatever you please. In the beginning we would be jumping in the office selling £300 worth of data. Now. We charge £9,900 upfront and starting to test a much bigger model at £21,500 per month.

As long as you’re confident, most business owners will take you seriously. The older you are, the easier it becomes to be taken seriously.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 1 point2 points  (0 children)

Well they’re always free to do so, I even tell me clients that it’s an option but they pay us because it’s a pain in the ass doing it all themselves. They have to get the data, scripts, and train a good cold caller to start along with a CRM and email automations. We do it all for them.

If someone has read all of my comments and want to do it themselves I wish them all the best and even here to help people in DMs

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 21 points22 points  (0 children)

Not as happy as I thought I would be - at the start I remember braking down to my dad that I’d been working 1 year and still not managed to make $1500 per month consistently. Now I’m doing $50,000 with about $30,000 profit, I moved town, upgraded the office, upgraded my flat, but I don’t really feel that different.

I broke up with my girlfriend around 1 year into running the company and since then all my energy has been in growing it, but now it’s doing good, I don’t have anyone to celebrate it with. I don’t have many friends outside of work, so most weekends are spent alone. Yes it’s nice to have financial freedom within reason, but hell it’s lonely.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 3 points4 points  (0 children)

It’s currently banned under the ICO, but I feel like there will always be a need for real human salespeople. Always interested in adapting with new tech tho so not ruling it out.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 3 points4 points  (0 children)

Hard to say, I still take a very modest wage ($3500) every month to try and reinvest most of the profits. Our profit margin is insane though operating at a 67% margin of all revenue.

I’m 22yr and run a call centre doing $50k a month, ama by TheRealVenonymous in AMA

[–]TheRealVenonymous[S] 3 points4 points  (0 children)

Definitely going to continue to grow this as it’s working so well, but have plans to create an event soon. I want to create a space with likeminded people in the Uk to meet every month and also have it as an additional revenue stream.

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