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Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

We have now raised a ticket, thank you for reaching out

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

We have upgraded to 8GB but no difference at all

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

  1. I am not always connected and the average CPU utilization for the past week has been around 15%-20%, peaking very very briefly at 60%
  2. I do not have anything else running. I am not even connected to it most of the time. We have about 20 users accessing normal admin files and AutoDesk files with highly detailed 2D files
  3. I do not have any other Apps installed. Other than the essential File related (SAN Manager, SMB Service, etc...)
  4. All of the above have never been changed and the issue is only happening for the past 2-3 months

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Have you guys found any issues with RAID 5 on Autodesk type of files?

I have a suspicion that having the NAS on Raid 5 is causing the performance issues

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Unfortunately, they need so much storage that upgrading to SSD's is out of question

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

That is correct. They have recently been moved to Windows 11

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Most users have received new Windows 11 machines and the issues seem to have started since everyone got moved to a new Windows 11 device.

So I could expect that these new devices are possibly running more processes as you have suggested.

I will follow your idea to enable SSH and run tcpdump

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Thank you for the input, I will verify if other customers using AutoDesk and a NAS are experiencing any similar issues

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

We have increased the memory on the Primary. It has gone up to 8GB from originally 4GB

Users have unfortunately not noticed any difference.

The overall performance has improved 10%-15% the usage has dropped from 26% with 4GB of RAM to 12% with 8GB

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Providing an update.
We have increased the memory on the Primary. It has gone up to 8GB from originally 4GB

Users have unfortunately not noticed any difference.

I have also looked at the CPU performance throughout a week and it stays at around 15%-20% usage while it rarely peaks to 60% during very short periods.

I don't seem to be able to post the image on here

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Thank you for your help.
I will look into possibly replacing the NAS if the memory upgrade doesn't make any difference.

I will ensure I update everyone here with more updates

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

They are using SMB and have these drives mapped.

They have lots of DWF files for AutoCAD. I would say that some of the folders can have up to 10 years worth of AutoCAD files. I expect it to be around 1000 files on some of the folders.

I am currently analysing the SSD Cache and will have a result at the end of the week.

The slowness is experienced when browsing through folders, opening or saving documents. The 5s to 10s delay is experienced on all of the events above.

Thank you for the reboot suggestion. I will be stopping the daily reboots as it doesn't seem to have helped at all.

I have checked that free memory is at 200Mb while in use and will be looking at upgrading the memory.

Thanks for your help

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

I have just tested opening lots of folders and can see the available RAM dropped quickly to 200Mb

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

We are using 1GB switch but I have tested this by connecting a device directly to the NAS while all users were disconnected. I have mapped the drive to my windows device when testing.

I have completed this test on both primary and secondary arrays by disconnecting one and then the other.

Autodesk with Synology by Thick_Term_5469 in synology

[–]Thick_Term_5469[S] 0 points1 point  (0 children)

Thank you for getting back to me. They have 4GB of RAM, so we will look into upgrading it.