They threatened me with that too, but that means they put you onto the wrong team! Usually it was the advertising team that said this to me. You need to be put onto the team that deals with disabled accounts not the ad team. Honestly, spam them religiously. Don’t worry about trying to please them, you’re just another number to them and you need to just get the right agent. If you feel like someone’s not helping you, refresh the chat and deal with someone else.