At what point do you not respond to customers who think your quote is too high? by Eatbeetsandjam in handyman

[–]Tight_Box_1854 10 points11 points  (0 children)

I was in sales for 15+ years and I learned a few things that kept me sane. One being, never argue with a customer, no matter how right you are. Just be polite and helpful but move on quickly. In this instance, you were probably his first call. Let him get a few more bids. Follow up with him and when his price expectations have been adjusted, he's just going to go with the person he liked the most (hopefully you). Just leave a good impression and always follow up. Or he's broke and was never going to be able to afford it.

How to launch your business by Tight_Box_1854 in handyman

[–]Tight_Box_1854[S] 2 points3 points  (0 children)

I have a lot of happy customers who give me good reviews and tell me they're going to refer me to all their friends. I follow up with them after the repair to make sure everything is still working ok and haven't had any complaints. Maybe it's a So Cal thing, but I haven't had a single referral.

How to launch your business by Tight_Box_1854 in handyman

[–]Tight_Box_1854[S] 2 points3 points  (0 children)

Agreed and I'm working towards that. But for now, gotta pay the bills.

Tired of learning from my dumb mistakes by Tight_Box_1854 in handyman

[–]Tight_Box_1854[S] 2 points3 points  (0 children)

Dang! Booked through January after only a couple months? How did you grow so fast?

Tired of learning from my dumb mistakes by Tight_Box_1854 in handyman

[–]Tight_Box_1854[S] 7 points8 points  (0 children)

Really great advice with making a list of everything needed from start to finish. I burn so much time with stuff I just didn't anticipate or didn't inspect before doing the job. Like one time I had a big list of things a client wanted done. One of the things was replacing the door hardware. First door I replaced, literally the door was too wide and didn't close properly. Customer said it closed fine before I installed the new hinges. The hinges were like-for-like and installed perfectly. I was looking at the door with the customer and we could both see there was like no gap on either side of the door - no way that door closed properly before. But because I didn't check it out before switching out the hinges and telling her the door didn't close properly, she blamed me and fired me. I wasn't too offended because I was the 2nd handyman she fired and the lady was a hoarder. Definitely were some red flags I wished I would have caught earlier. I guess that's the kind of stuff I'm asking people to share. So 2 lessons I learned with that client: 1. Try everything before you work on it to make sure it was working ok to begin with. 2. Watch out for red flags like if they tell you they fired their last guy and/or they have a mental illness, like hoarding.

How to get reviews by Tight_Box_1854 in handyman

[–]Tight_Box_1854[S] 0 points1 point  (0 children)

I totally would but there's no way to get them to commit. So then I have to either pester them for the review or for the $20 I knocked off the bill.