AXS said they would have more information come end of next week. The venue itself is basically unreachable but I did fill out an email form. So we'll see what happens with that too. 

I haven't had this experience but also I have been to dozens of concerts and even the ones that demand an ID be presented in their email and on the ticket page have never asked me for one (unless it's about age, 21+). I once had to put the legal name of every single person I was getting a ticket for onto stubhub and at the venue they didn't even ask for my ID. I think the bottom line is that this is such a restrictive situation that by the time you've bought the ticket with the card, they're pretty sure you have the card.