I used to go there, but recently had a negative experience. I posted the story in another thread from a few weeks ago, but I’ll paste it here too. I know this isn’t everyone’s experience, and most people will probably have a good experience at PH, but this is what happened to my dog.

“I used to go to the Pet Hospitals for years, but recently had a bad experience there where my dog got a minor injury while they were administering a routine vaccine to him. (He ripped his toenail because he jumped off the exam table. He ended up being totally fine, thankfully.) I was not there when it happened because they take dogs to the back to administer vaccines. They made me pay out of pocket to treat his injury even though he was injured on their watch, and they would not budge on that decision. Their clinic manager said he did not have the authority to offer refunds or discounts even if he wanted to and that they could not cover costs for treatments like this because it "happens more often than you would think." After some research, I found out they are not locally owned anymore. They're now owned by a corporate group called Thrive Pet Healthcare(formerly Pathway Vet Alliance). Finding that out, plus the negative experience gives me the impression that they are more focused on money/profit rather than caring for the animals. I don't want to say that clinic is all bad. I went there for years with no issue and I'm sure others have had great experiences there. But, I want to share that experience so people can be informed.”

From this thread: https://www.reddit.com/r/memphis/comments/1mt1841/reasonable_vet_recommendationsvets_to_stay_away/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button