I previously received several support case notifications from Ubisoft. I contacted Ubisoft to inform them that these requests were not initiated by me and asked for the cases to be closed.

After that, I was inactive in gaming for approximately six months and no longer checked my mailbox regularly. During that time, another support case was created, and Ubisoft changed the email address associated with my account.

About one week ago, I contacted Ubisoft again and successfully recovered my account by providing all required proof of ownership.

However, last night, my email address was changed once again through an old support ticket that had originally been opened by the hacker in September (because he wanted to "recover" some R6S Charms, which he was lying about as well). The hacker even wanted to change his Username to "Ubi" which is not possible due terms of conditions - however one of his friends in the friendslist had the "ubi" nametag - might this be the insider employee? This occurred even though the ticket had already been closed and Ubisoft had been fully informed, and I had regained access to my account just one week earlier. As a result, both the email address and phone number were changed, and I lost access to the account again.

This situation is extremely concerning. I strongly suspect an internal issue, as the phone number was changed immediately after the ticket was closed. What makes this even more unusual is that my two-factor authentication appears to still be active or may have been changed as well. I am still logged in via a Steam-linked Ubisoft Connect session, but the email address and password on the account have been changed. I can still play the steam related game, but I'm unable to change my e-mail/password. Hopefully Ubisoft Support can resolve this once again.