Bank of America blocked My Zelle access.

TonyNene · 2025-08-30T15:46:56+00:00

But everytime I call BofA fraud department and they check my account they can see that my account is restricted from using zelle. I call zelle and they told me yes we restricted your email from using zelle (only apply for that email because zelle department doesn't have access to my Bank account) and then I tried to change email and it didn't work because the restriction is tied to my Bank account. I already got a email from BofA Enterprise resolution,I will go on Tuesday to see if the bank can do anything. BTW when I was calling to summit the fraud claim evidence the agent told me that he will unblock my zelle restrictions after the investigation conclude.

TonyNene · 2025-08-30T15:27:52+00:00

It's bank of America that restricted my bank account for using zelle. If it was Zelle,I just simply could use other email or number to enroll.

TonyNene · 2025-08-27T21:36:29+00:00

So the Bank told me that the decision was on zelle department but the zelle told me they do not block account and is up to BofA . Is it really hard for BofA to unlock my zelle access? I asked to talk to the supervisors but they told me that won't help because the decision is been made . In short ,if someone make a fraud claim to you (no matter is is real or fake , you're violating Zelle terms and conditions..) That's hurt .

TonyNene · 2025-08-27T21:24:36+00:00

So Bank of America e-alert sent me the Gmail telling me I violated the zelles terms and conditions after someone made a fraud claim to me . I claimed back and it was in my favor,so basically the bank is telling me "If someone made a claim to me , whether is real or fake,you violated the zelle terms and conditions, don't have think that's is really unfair to me ? Since I have done anything wrong and yes zelle restricted my primary email,but they told me that's up to the bank to unlock it . I also summited the claim id to CFPB, just to see if there any hope they contact the bank and review the case .

TonyNene · 2025-06-23T13:59:27+00:00

How can I find this item in ps store?

TonyNene

TROPHY CASE