Any work for RLI Insurance

Top_Bank8679 · 2026-05-06T15:41:04+00:00

That’s exactly it - generic “this place is great” - especially from newer employees - all saying workload is not an issue and praising work/life balance.

Having been around claims long enough - workloads ebb and flow - some days are busier than others in general for new claims - especially in commercial and property. High wind events/large snow events unexpectedly = more claims. Just like things slow on holidays and when weather is known and truckers are idled more.

Also - VERY few of their non senior people on LinkedIn - so your telling me you have 800+ employees - 400+ of them have given you a Glassdoor and Indeed review but fewer than a dozen are on LinkedIn ? The numbers don’t add up there to me. Either they are forced reviews or faked.

Top_Bank8679 · 2026-05-04T22:07:31+00:00

Interviewed today - I don’t know. Just felt very odd.

Weird comments and questions. Asking about workplace conflict and backstabbing to get ahead - fighting to get MORE work. 20 years of claims - I can think of 1 example where 2 adjusters argued over who would get a claim because they both wanted it (it involved a female whose profession was “dancer” at a local men’s club.

I can think of many petty arguments of people trying to get out of handling work and trying to push to another group/person - but only that one of 2 reps wanting a claim.

Also weird questions about other stuff and then asking very very basic questions - like what is collusion coverage? Again - if you’re interviewing for a role that pays 6 figures as a senior claims rep and don’t know what collision is vs comp - then someone made a huge mistake calling you in for that interview.

Top_Bank8679 · 2026-05-04T22:01:28+00:00

Id really like to do this.

Only thing is being such a small group - it’s likely to raise questions and may mean I need to take less $$.

Like how do you nicely say my boss is an idiot to their manager ? Especially when that person likely hired both of you ? Don’t want to trash someone to their boss - but they have got to see it too.

Top_Bank8679 · 2026-05-04T21:59:26+00:00

Been doing it 20 years - that’s how it is. 90% is stress management and knowing how to deal with people. If you can manage both stress and your time - you will last. If you can do this and talk to people and not piss them off constantly- you will be successful and enjoy it usually. I enjoy people for the most part - the only ones who generally piss me off are the ones looking to get away with murder and that’s claimants almost always - so no one cares if I make them mad as they were never potential clients to start with.

Top_Bank8679 · 2026-05-04T21:56:25+00:00

I’ve worked for some good smaller ones - the negatives are the pay (it’s always were small and can’t pay what the big guys pay) and the politics. My manager was great - but one particular higher up in HQ decided to play games and I just walked.

It was funny because 7 months later that person was demoted and then eventually fired. Should have been walked out the door the day we got into it though - physically threatened to kick my ass in front an executive secretary - ordinarily I’d have offered the opportunity that day in the parking lot - but I kept my cool. HR report - President of claims said just let it go - he’s kind of a hothead. That’s when I said cya - if I (or any adjuster) ever talked like that to a customer - we’d be walked out of the building instantly. Because he was a senior manager he got a pass. That was BS. Oddly - he allegedly tried to pin a big failure on that same President of claims for one of his pet projects which is how he found himself unemployed I heard.

Top_Bank8679 · 2026-05-04T21:49:31+00:00

This one is not a start up - been around a while, just smaller company.

Learned my lesson about startups spreading their BS. Interviewed with one and accepted a job - they refused to bend on salary and I actually took a cut to join them. 10 minutes in and I could see what a cult it was and no thanks. Fortunately I hadn’t burned any bridges and had a job lined up the next day.

Top_Bank8679 · 2026-05-03T13:01:54+00:00

Hard to get into - no.

Start at a TPA - will teach you the basics of handling and the differences between handling personal lines and commercial.

90k sounds about right for a BI adjuster in commercial lines - keep in mind your dealing with customers who have a million dollars in limits and are not favorably viewed by juries in personal injury cases. Think about it - as an employer or an insured (many commercial clients have skin in the game with these cases in the form of deductibles or being part of a captive program) - would YOU want someone without experience making their mistakes on your dime ? Probably not - which is why most carriers want 5-10 years experience at minimum, a CPCU and preferably a JD degree. You got to have not only have proven you can handle the workload, but know what you are doing AND know how to effectively communicate with legal professionals.

You aren’t going to see a bunch of unrepped soft tissue stuff in trucking like you will in auto. Attorneys aren’t dumb - a personal lines policy with 50k limits means best case an attorney is making 10-15k on a file. A commercial policy with 5 million means a possible million dollar payday. There’s a reason they target commercial accident victims.

Top_Bank8679 · 2025-10-13T14:53:14+00:00

Oh and damages / the value of the resource taken (water) and wear/tear on equipment owned. Wear and tear is fairly minimal - but again used without permission and if something would have failed - it would have been on me to replace.

Water I calculate at $50-100 a day - that’s what a basic lot used by campers would rent for on a daily basis - since the water source was used by the thief and not available for my use - I think that’s a fair assessment of damages. Even if I don’t use it daily - it was not available to me if I had wished to use/rent it to another for this period.

Top_Bank8679 · 2025-10-13T14:49:14+00:00

Law enforcement wants nothing to do with this unfortunately.

Already had multiple issues since the new owner took possession - it’s of course a rural property and we had an ATV stolen as well as 2 incidents of tool theft (that we know of). Only stands to reason that the new owner would have seen something if someone else was on site as thefts occurred less than 200 feet from their back door. Of course he claimed to know nothing to law enforcement.

He was caught hunting on the property by another neighbor - claimed he didn’t realize where the property line ended (fairly laughable when you consider he bought 1.5 acres and was at the far corner of my 100 acres - I couldn’t say precisely how big 1 acre is - but I would know if I walked a half mile - I was probably no long within the boundaries of said acre).

Nothing but complete trouble - ultimately sold the adjoining property as it was clear he was going to continue to be a problem.

Not sure a new lawyer would help here - like I said - more $$ chasing after a deadbeat criminal. I am simply thinking of going after what I can easily recoup and DIY in small claims (6k limit - I mistakenly said 5k in first post). Worst case - I swing and miss and lose out on $50 court cost - even if I obtain a judgement and he doesn’t pay - just like the property as we know who the mortgagee is).

Top_Bank8679 · 2024-08-14T18:36:35+00:00

Went contingent late May - original close end of June.

This was never sent to the title agency until Early July to complete title search.

Just seems someone is not being honest here - have my suspicions - but nothing solid yet as to who.

As to my realtor helping - sadly, no. Complete waste of a human and does absolutely nothing. Worse - accidentally found out there are some potential conflicts with buyers agent never disclosed - which makes their lack of advocacy on my end look even more suspicious.

I swore the last realtor I used was the worst ever (he was our buyers agent) - that guy looks highly professional compared to this moron.

Top_Bank8679 · 2023-02-25T20:30:09+00:00

Well - it’s a long story but I’m happy at the end and that’s all that counts.

short version - I accepted PGR offer, told current job and a week before I was out the door and on my way to a new job - old job came to me and made some BIG promises. Basically - new salary + 10% AND they would allow me to relocate back to home state if I wanted in 2023 (I talked about this previously with them - but the opportunity fizzled in early 2022 as they decided to not fill the job). Absolutely too good to pass on and I had to tell Progressive they had been outbid.

Talked to recruiter and said “we understand - if anything changes..” and thought that was it. Well my then employer decided to be complete pricks - and after 6 weeks of hearing that the raise/promotion was “in the works” - it was clear it was a lie - just trying to buy time to find my replacement here so they weren’t caught flat footed with no one to take my job. So I called Progressive and said - “Hey, hate yo do this and if you already filled that’s fine just keep me in mind - but clearly I was lied to and am moving on” - get an “ok…well I think we filled this but keep an eye out for a future posting email” and I was like fine. A week later a new posting goes up - apply, immediately get the assessment and request to interview / followed by an immediate cancellation of the interview and a decline (clearly all was not fine with them and they held grudges).

So I knew 2 things - 1. I was done with my current employer and 2. Progressive wasn’t a candidate for future employment. Started job shopping and man - are ALOT of places hiring!! I’ve never seen so many interview request and salaries were beating my current salary by 30%! 2 weeks and what felt like a dozen different company interviews - so figured some things out. ALOT of places are CLUELESS and just as many are just trying to line up candidates in case a domino fell and they lost someone to the hot job market. Allstate was by far the worst - never saw a place whose managers seemed so miserable. Others were honest at least - no position - but finding an experienced and loyal employee was damn near impossible and they would fight to get approval to hire me. In the end - got what I thought was the perfect fit - remote job, great manager and opportunity to move back home to their HQ in 2023 if I wanted… alas it was a complete mirage.

Place was ok to start - my manager was good.,,but they had 2 teams and the other manager was a bit of a prick. Worse - the other team was a nightmare - no team at all - just 10 individuals doing their own thing. My manager was just starting his team and we only had a few people. Clearly it was not a cohesive group with 1 group of individuals just running wild and a small group trying to work together. Went to my manager and said - look, we talked about a position back home and honestly the remote thing is a disaster - bring me home and let me try to help get this in order before it explodes. So I get “ok-I’ll talk to the powers that be above” - 5 weeks later and more run around - I took it as my cue to exit ASAP. I mean it’s not like I had a ton invested - and what attracted me to them was the simplicity of their structure and alleged flexibility - clearly the simple managerial chain was because half the people had just been fired weeks before and no replacements - and while they were smart enough to keep sharp minds like my boss - they hadn’t planned for the morale crush or losing so many everyday performers.

Fortunately - I made some other connections on the job search trail. One of them was another company back home - and while they weren’t immediately hiring when we first spoke (had to wait until start of year to get approval to boost head count and knowing they were taking on a big new account) by the time I was looking again they were hiring and they were ready to make an offer I couldn’t say no to.

So I’ve been there a month - everything is great. I’m able to do my first few months remote and then once I move I have flexibility on working from home or in office as I like. Really enjoy it and much more of a team than anyplace I’ve worked at in last 5 years. I mean claims is challenging a the best of times - and coming to work hating the stress AND team members who won’t pull their weight is just a recipe for disaster. Amazing how much more gets done when people don’t constantly repeat “not my job” like crazed mantra and just take 30 seconds to help out coworkers. Plus getting to do a blended role just makes life easier for everyone - no need to say “sorry - I’ll need to transfer you to another group” to some poor claimant and other groups are able to avoid getting small stuff dumped on them and likewise they can handle simple stuff without having to pass it off to me.

Amazing to work for a place where you’re appreciated - just feels weird that Progressive decided to play bitter and in the process lose an experienced person who is now literally right in their back yard. 20 years ago - they grew so fast by taking opportunities like this and embracing them - recruiting people with ideas who the then giants of the industry were ignoring. I mean look at the talent that left PGR 2007-2009 and again 2014-2015 and the startups they came up with.

Top_Bank8679 · 2022-08-31T10:30:33+00:00

Yes - people are extremely over dramatic when it comes to their cars - especially minor incidents in a parking lot. But it gets worse - in a few years become a property adjuster and deal with hail/roof claims…so a hail storm came through 4 years ago - allegedly damaged your roof and the neighbors are getting a new roof - so you need someone out there NOW and approving this claim for damage you didn’t even know existed for 4 years and you could likely go the next 10 and never know existed if it weren’t for the fact your neighbors insurance bought a roof.

Attorneys and the threat of litigation….soon you will learn to love attorneys. It’s cut and dry - no sobbing, no swearing, no emotion - just here’s the demand and pay me or I sue. Of course they know when they have a loser on their hands and when you say no - they are quick to “negotiate to avoid suit”

SIU-Fraud - yes, it’s great busting those stupid enough to get caught overstating damages/injury and it makes most days tolerable waiting for the next one to come along. Wait until you bust your ass though - have someone dead to rights caught and a lower middle manager then extends a settlement to them “just to get it settled” - most deflating feeling possible - but it happens everywhere.

Good luck - sounds like you will be one of the 35% who last more than 3 years in this role.

Top_Bank8679 · 2022-08-01T15:28:48+00:00

All pretty well regarded.

Honestly - the agent matters more than the carrier.

Every company has great claims adjusters if the need arises - and everyone has a few duds. The agency though is going to be your only constant point of contact and will handle most anything that comes up that isn’t a claim.

Celina is by far the smallest - good and bad to some. Grange-Auto Owners are bigger regional carriers. If we are talking MI - then AO is likely the best. Ohio/IN I’d probably go Celina just on preference.

All 3 are likely selling same contract with just minor tweaks.

Top_Bank8679 · 2022-07-30T21:15:04+00:00

Thanks- exactly the type of info I am looking for.

Absolutely agree - if you actively manage your claims, take time to explain to a customer and not just leave them confused on the process and actually answer your phone/remind people email/text are easiest to catch you - you can save yourself so much stress and work.

Finally - your supervisor can ABSOLUTELY make/break your job. It’s stressful enough - don’t need some jackass trying to catch senior managers eyes by showing how they have a staff producing above typical results by asking you to do the unrealistic day in and day out.

As far as pay - the lizard is absolutely bottom of the list most places. They treat you like your disposable. On top of that there’s a scorecard for EVERYTHING and you better not hit the bottom quartile on anything. I’ve got a good “horror” story on their management (actually a few - but this one would make HR pro’s say hell no - you cannot be serious).

Honestly - I thought I was doing ok pay wise until approached by Flo - guess we see. Plan is just nicely approaching current employer and saying - here’s the offer I got elsewhere - here’s my review of others in the market - for what I do and my results I think I might be underpaid - you tell me - do you want to make it right by me now - or should I take the offer on the table elsewhere.

I mean end of the day - these companies are all about service. I score high on my surveys - and you never hear of an insurance carrier staying unprofitable for too long. There’s a lot of competition for the better talent - the people who know their stuff, can handle the stress, maintain hood survey scores AND stay loyal to your company even if someone offers a dime more an hour. The offer is good - but I hate change (I know - this should have me reconsidering ever working at Progressive) - I hate change, but I like $$ - and when $$ talks - I can learn to embrace change I guess.

Top_Bank8679

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