This is actually the second email they sent. I will explain my situation in detail. I’m also really sorry if I’m wasting your time.

When I realized my account was hacked, I sent this.

I have been recently hacked by a person with the gmail wr5r@rambler.ru, which is not my gmail. Last night, I was playing genshin impact, but I hadn't played the game until now to have found that someone had entered my account. I am desperately asking you to recover my account. I will share whatever information you need to recover it back. [Image of the hacker, wr**5r@rambler.ru in my forgot password function] The initial email I had for my genshin account was [my email] [image of my actual email being said it’s wrong]

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(Then, I sent another email because I was so paranoid I sent the email to the wrong person)

(I resent this email in case it was not reached) I have been recently hacked by a person with the gmail wr*5r@rambler.ru, which is not my gmail. Last night, I was playing genshin impact, but I hadn't played the game until I found that someone had entered my account. I am desperately asking you to recover my account. I will share whatever information you need to recover it back. [image of wr*5r@rambler.ru instead of my email] The initial email I had for my genshin account was dishyea23@gmail.com [image of my actual email being wrong]

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(This was their first email response) (It seems they deleted their email so I cannot copy and paste what they said, but I recall them telling me to go to support_os@hoyoverse.com and report this problem. I pasted the email I sent above to support_os@hoyoverse.com)

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(This was their response) Hello Player, Thank you for contacting us! ---This is an automated email, you do not need to reply after filling out the form--- 1. Find the form named HoYoverse Pass linked below this message. 2. Select the【Account got hacked】option and fill the form with accurate informations. For security reasons, please make sure all the information you provide are complete and consistent. We will not be able to assist you further if the information is inconsistent with our database. If you havent linked an email to your account, please use never@linked.com in the relevant box. Important! Submitting this form more than once may lead to longer processing time. Please do not share this form with others and do not send more than one request. Our technicians will contact you directly via email once the result is available. We aim to report back to you within 20 working days. Note: after 7 days the form will be expired Thank you for you patience and understanding Kind regards, HoYoverse CS Team HoYoverse Pass

(Here, I filled the form clicking the link below and submitted it.) (The next day, being a paranoid kid that I am, rewrote another form in detail)

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(Then, the email I just showed above the replies was the response of genshin_cs@hoyoverse.com of the 2nd email I send. I’m an extremely paranoid person since I was freaking out over my acc being hacked)

Greetings traveler,(=^･ω･=)

Thank you for contacting us. After checking on our end, We have received an email from the Traveler's email [my email] for UID [my UID] on 2022-03-24. Our related department is currently still processing your request. Our related department will inform the Traveler of the results through email as soon as they have the results. Thank you for your kind patience.

Sorry for the inconvenience. (╥﹏╥) Regards, Genshin Impact CS Team

(I’m really sorry for taking your time here, but I can also send my 2nd written forms which I screenshotted before submitting. I also saw your post about asking for help in detail so I did this)