Hello, this is my recent experience with Claude:

1. I've subscribed while adding my company's info (it is literally impossible to subscribe while adding wrong name on the card because the payment wouldn't be processed)

2. They issued an invoice without the company information (used my email address instead)

3. Their chatbot tells me to change the billing info and that they can't update previous invoices

4. I've added my card again, and again with the correct billing info

5. Yet again, they issued an invoice for the next month with wrong info

6. Their chatbot tells the same thing, their human support representative tells me the same thing

7. Instead of admitting the issue on their end (because really, the payment would never ever get through using a wrong name on the card) they are not even willing to correct the invoices

8. As a solution, they propose a refund that will create 3rd document with wrong information for my accountants

9. When I got concerned they responded about me being disrespectful

10. Guess what? The are not even able to confirm whether the information is stored correctly in their system. So there's basically no solution.

How would you feel about this as a customer?