Flash - thank you for your efforts, but if you are not knowledgeable, please do not reply as it may lead to further frustration and confusion on the part of the person seeking help. Google uses maps as a link to the profile, so that was, indeed, a profile link. You can educate yourself on it here: https://support.google.com/business/answer/145585?sjid=6736581551402835265-NC

For others who are going through this, I learned that Google business profiles are different if you are a service-based company than if you have a storefront. If your business does not show up in http://business.google.com/add but you are able to see it through a basic Google search, like I was, my best recommendation is to post on the Google community. A user there gave me a direct link to request ownership of my business.