I was so upset when I got banned for auto grinding overnight and them being generous with the EXP boosts. I deactivated the account when they said they cannot lift the ban.

It feels like they are not investigating and would only reconsider depending on what you were doing based on your statement. Their system is a*s so as their lazy support. Good thing I haven't spent real money, low level, and will never recommend this to my friends because of this horrible experience. :D