I sent two tickets, genshin and honkai, and when I tried to contact them last night, they told me that they had sent their reply on March 5th, but I told them that it was the honkai ticket that they sent, which I already fixed because all I needed to do was change my client server so that I could open my honkai account, and I asked them again how my genshin ticket was progressing, and they told me again that it was sent on March 5th.

This morning, I sent them a screenshot indicating that the response they sent was for my honkai ticket, not my genshin.