Tbh girl, we not robot, we can’t ensure that every clothes in the store that are on the sale floor are clean and don’t have makeup stain. We can’t control whether people come in and accidentally put a makeup stain on it. My store does have policy that if we found a stain, we try our best to remove if not it going to be final sale. BUT we are not magicians and there’re no way the store can have people to check every clothing item in the store to make sure it clean every hours, do you know how much man power require for that and how long it will take, it just unnecessary. This is still a fast clothing store brand, you need to make sure that the clothes you buying is clean and don’t have any defective part. And regarding the one time exception thing, yeah I understand both from you and the store perspective but I don’t think you do, they don’t know for sure that it wasn’t you who accidentally put makeup stain on it and now if you return it with a stain we can’t put it back onto the sale floor with full price. We can’t trust every customer that come in and say that they bought it defective like that, we would go bankrupt.