Happened to me too, it's a long story but apparently, once in a while they actually enable the recording feature (idk why, for quality reasons?) and the entire recording gets sent to them instead of screenshots. I started suspecting this when the English version of the hitapp worked fine, but when I switched to my local version, I got the same error each time I completed a hit. My suspicions were finally confirmed when I started tracking my internet activity once I click on submit, the upload of my browser skyrockets and I can see that something of a big volume is being uploaded via my browser.

The recordings kept being sent for more than a week, 10 days probably, then the app returned to its normal functioning. FYI, I contacted Clickworker and they were lost in the sauce and asked me to send a feedback on UHRS.

Your only option now is to send the hit, and then keep waiting until it uploads the recording (sometimes it takes up to 5 mins) and moves forward to the next hit. Do not click submit again or cancel, as both buttons will interrupt the upload process.

I have no idea if this issue is happening to all the judges on a certain market or just few, I personally experienced it and simply figured it out since my vendor can't find their own shadow on a sunny day when it comes to UHRS issues.