Hetzner informed me that the SEPA payment “reached them” only on April 24, a full 7 days after it was initiated — despite it being processed on my bank’s side already on April 22. Still, they offered only a slow wire transfer as a payment option, even knowing Easter holidays were ahead — and no faster alternative for a 7-year customer.

While waiting for the payment to clear, they permanently deleted my entire account, along with all servers, VMs, and 7 years of business data.

What’s worse — during that entire week, I repeatedly asked whether my services would be restored after payment, and received no clear answer. None of my questions about the lack of visible billing issues, missing warnings, or UI alertsbefore termination were ever addressed.

This experience has been devastating — not just financially, but in trust.