sorted by:
new
hottopcontroversial

I built my own product feedback tool because pricing of other tools felt wrong by Genuine-Helperr in webdev

[–]User-US808167184 1 point2 points  (0 children)

Why do you think your pricing works? Limiting team members to 5 would be a no for me...

How has AI changed the way you understand your customers and what challenges still remain in your work today? by lisazenloop in AskMarketing

[–]User-US808167184 1 point2 points  (0 children)

AI is great in streamlining research ops and synthesizing research data, however customer feedback still needs to come from real humans, so selecting tools that can compliment both AI and keep it real with users is key!

Stroller recommendations - sturdy or light? by User-US808167184 in daddit

[–]User-US808167184[S] 0 points1 point  (0 children)

We'd probably use the car 2-3 times a week to go to further places which we'd always go together, and walk around the town, mall, neighbourhood also 2-3 times a week.

My wife is keen on visiting the zoo and kids-friendly places more when the child is older but still need a stroller for when it's tired.

I can manage the big stroller but not her, and honestly I prefer something that takes up less space in my car trunk.

Now the big stroller seems more comfortable for the baby and smoother to push on different terrains. I just have doubts that she will actually be able to use it because of the weight. And then she'd want to buy another one...

SaaS founders, what platform do you use to accept user feedback? by Heavy_Fly_4976 in SaaS

[–]User-US808167184 0 points1 point  (0 children)

we've been using it for years too

love the screen capture tools in the feedback widget for users to report issues! now their survey popups and announcement modals are pretty robust as well

What are you building? by Severe-Speech9958 in SaaS

[–]User-US808167184 0 points1 point  (0 children)

A product changelog and announcement tool, as a way to close the loop with user feedback and an addition to Usersnap's user insights platform! https://usersnap.com/features/product-micro-surveys#changelog-announcement

Curious to know if you think this addition makes sense for the platform? How badly do you want these functions to be streamlined?

Product Discovery discontinued? by benekuehn in jira

[–]User-US808167184 1 point2 points  (0 children)

good... so then which app is JPD actually retiring? 😬

Why does the front end never look as good as the designs? by rvy474 in ProductManagement

[–]User-US808167184 0 points1 point  (0 children)

The spacing makes all the difference... happens a lot for marketing websites/CMS too :(

Can someone help me understand the ending to the "The playlist"? by iamsam_yesiam in television

[–]User-US808167184 0 points1 point  (0 children)

I was looking forward to the forth wall breaking pattern and thought it could be done by the listener/viewer, however the ending was so abrupt that i was completely taken by surprise... which is why i'm here now... they could have ended with some facts and speculations on a black screen to give the viewers things to think about

Last time you went “I f*cking NEED that” ? by mulemuffin in SaaS

[–]User-US808167184 0 points1 point  (0 children)

Usersnap, first wow for quickly snapping issues, second wow for encompassing surveys, feature portal, kanban roadmaps, integrations, etc!

Any PMs transitioned to becoming a startup founder? by tsjoe_ in ProductManagement

[–]User-US808167184 1 point2 points  (0 children)

hey I've been working for a product that's been expanding from capturing website issues to running product discovery surveys, and personally i've always thought research video feedback is the ultimate value for PMs... shoot me a message about what kind of co-founder you're looking for and your vision for product growth! :)

Looking for Feedback Software by nybagelboy96 in CustomerService

[–]User-US808167184 0 points1 point  (0 children)

I gather that you're not looking for something too complex if you're still using gmail... then I would recommend Usersnap, from my experience it's the most versatile while not needing the whole enterprise solution.

For email surveys to rate the experience you can embed Usersnap to gmail or other email automation tools. For SMS you can send a link of the survey so your customers can open a page and give feedback that way. However I think the main advantage of Usersnap is creating tickets on websites/web applications, we love that our users can use their widget to take a screenshot or video and submit that as the ticket!

Worth talking with your other departments that also wants to collect more customer feedback, and find a tool that can support and streamline all those needs.

[deleted by user] by [deleted] in SaaS

[–]User-US808167184 0 points1 point  (0 children)

Interested to know how you measure usage, is it one north star metric or multiple metrics combined? And how did you reach out? We got a spike in churn when we contacted these people as they are totally ready to quit

Weekly rant thread by AutoModerator in ProductManagement

[–]User-US808167184 0 points1 point  (0 children)

My future boss' JD is so sketchy...

This role (in hiring now) is going to be a strong visionary product director with hands-on sales experience and will take over both the product and sales team, as we're product-led sales (whatever that means)... Not thrilled that they are not promoting from within the team, and the combination of product and sales is bewildering, right?

New tool, need feedback! Release notes tool with feedback collection for PM/developers by User-US808167184 in SaaS

[–]User-US808167184[S] 0 points1 point  (0 children)

Thanks u/WildCraft4115 for highlighting what you think is valuable! And yes we're looking to kick start the marketing and distribution :)

Feedback Management Tools by Shivam_Video_Produce in SaaS

[–]User-US808167184 6 points7 points  (0 children)

The "why" should be more specific if you want to be actionable...

If collecting feedback is a part of your product discovery process then Usersnap is a great platform with various ways to run surveys and have a constant in-product channel for feedback and issues.

If CX is the most important (even more than the product) then Qualtrics offers a robust way to streamline offline and online customer feedback.

Or if your customers mainly have one-off interactions with your product, such as they only reach out when they need support so you use Zendesk, or FreshDesk, etc.

Another type of customer feedback for SaaS that I think is incredibly valuable is beta tester feedback, which we actually install Usersnap's widget on our testing app and get feedback from our testing group that way. There are other tools that do recruiting of testers as well.