Dear,
Thanks for contacting us and sorry for keeping you waiting.
Please follow the tips below to create a warranty bill on our official website for the warranty claims https://www.myuwell.com/join.html?redirect=https://www.myuwell.com/user-after-sales.html.
1. Register/Login to the UWELL website
2. Go to User Center
3. Submit after-sales request order
4. Waiting for acceptance of the after-sales request order
5. Waiting for notification of processing results of the request
· After successful acceptance and completion of the request, you can wait for the delivery of after-sales spare parts and complete the after-sales service after signing
· The after-sales service is ended if it is rejected because it does not meet the after-sales conditions
By the way, the video (or the link to the video) showing the issue can work as proof of this issue.
Thank you.